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Exchange 2010 error RRS feed

  • Question

  • Hi,

    I have installed new Exchange Server 2010 in Active Directory site called Site-B. Site-B has own DC which holds also GC. Both servers (DC and Exchange) are running Windows Server 2008 Enterprise R2 SP1.

    After Exchange installation everything worked alright, but when I tried install SP1 for Exchange then setup during installation failed with error that could not start Exchange Services.

    I used Exchange Management Troubleshooter and I discovered that my problem is written in this Microsoft´s KB:

    http://support.microsoft.com/kb/2028305

    I also found this website:

    http://blogs.technet.com/b/exchange/archive/2010/02/04/3409289.aspx

    I followed the instruction-everything in the system is as should be according those manuals, but still have the same problem.

    ERRORS:

    1/ when I tried start EMC or EMS I got this error:

    VERBOSE: Connecting to myexchangeserver.domain.local
    [myexchangeserver.domain.local] Connecting to remote server failed with the following error message : The WinRM client cannot proc
    ess the request. It cannot determine the content type of the HTTP response from the destination computer. The content t
    ype is absent or invalid. For more information, see the about_Remote_Troubleshooting Help topic.
        + CategoryInfo          : OpenError: (System.Manageme....RemoteRunspace:RemoteRunspace) [], PSRemotingTransportExc
       eption
        + FullyQualifiedErrorId : PSSessionOpenFailed

    2/ When I want to start Exchange services like MS Exchange Information Store etc. I got this error:

    Windows could not start the Microsoft Exchange Information Store service on myexchangeserver.
    Error 2: The system cannot find the file specified.

    EventID is 7000

    I get this error everytime when I try start some Exchange service which is down-for example IMAP4, Mail Submition and others.

    From the main services I have running only SMTP-> MS Transport service.

    Could you someone give me and idea how I have to fix it, please? Thanks.




    • Edited by Petr Weiner Tuesday, April 26, 2011 12:59 PM
    Tuesday, April 26, 2011 10:10 AM

Answers

  • Hi,

    I find the solutin and fix it before Microsoft (they recommend me the same thing I did)

    1/ I stopped all exchange service on the machine, remove them from registry-below is the manual from:

    http://msgsense.com/2011/01/18/manually-uninstall-last-exchange-2010-server-from-organization/

    WARRNING: IF YOU ARE OTHER EXCHANGE SERVERS IN YOUR ORGANIZATION YOU CAN DO ONLY POINTS 1-18! YOU MUST NOT DO CHANGES IN THE ACTIVE DIRECTORY AS IS WRITTEN IN THIS TOPIC.

    I WILL WRITE HOW TO REMOVE ONLY THE ONE EXCHANGE SERVER FROM AD at the end of this page.

    Prepare for Manual Un-Installation:

    1. Take System State Backup of your Active directory

    2. Take Exchange Database Flat file Copy (OR) Backup

    3. Make a Note of All your Mailbox Database names, Organization names, MRM Details, MRM Retention Tag Details, MRM Retention Policy Details, OWA Mailbox Policy details, Exchange Active sync Mailbox Policy details, Email Address Policy Details, Transport Rules, Journal Rules, Send/Receive Connector Details, Global Settings, UM Settings etc.

    4. Run ExBPA Report and Export the Report for future reference.

    5. Go to Registry Editor and Export “My Computer” as Registry backup.

    Remove Binaries, Registry from Exchange Server:

    1. Go to Exchange 2010 Server

    2. Make Sure Exchange management Console and Exchange Management Shell are Closed.

    3. Go to Services.msc

    4. Right Click on “Microsoft Exchange Active Directory Topology Service”.

    5. Go to Properties.

    6. Stop the Service. Make the Startup type “Disabled”

    7. Click ok.

    8. Stop and Disable All the Exchange Related Services below in the same method.

    Microsoft Exchange Address Book

    Microsoft Exchange Anti-spam Update

    Microsoft Exchange EdgeSync

    Microsoft Exchange File Distribution

    Microsoft Exchange Forms-Based Authentication

    Microsoft Exchange IMAP4

    Microsoft Exchange Information Store

    Microsoft Exchange Mail Submission Service

    Microsoft Exchange Mailbox Assistants

    Microsoft Exchange Mailbox Replication Service

    Microsoft Exchange Monitoring

    Microsoft Exchange POP3

    Microsoft Exchange Protected Service Host

    Microsoft Exchange Replication Service

    Microsoft Exchange RPC Client Access

    Microsoft Exchange Search Indexer

    Microsoft Exchange Server Extension for Windows Server Backup

    Microsoft Exchange Service Host

    Microsoft Exchange Speech Engine

    Microsoft Exchange System Attendant

    Microsoft Exchange Throttling

    Microsoft Exchange Transport

    Microsoft Exchange Transport Log Search

    Microsoft Exchange Unified Messaging

    Microsoft Search (Exchange Server)

    Refer to:

    Overview of Services Installed by Exchange Setup

    http://technet.microsoft.com/en-us/library/ee423542.aspx

    9. Restart the Exchange Server.

    10. Go to Registry Editor.

    11. Navigate to the following registry entries and delete them.

    COMPUTER ->HKEY_LOCAL_MACHINE ->SOFTWARE -> MICROSOFT -> EXCHANGE

    COMPUTER ->HKEY_LOCAL_MACHINE ->SOFTWARE -> MICROSOFT -> EXCHANGESERVER

    COMPUTER ->HKEY_LOCAL_MACHINE ->SYSTEM ->CURRENTCONTROLSET ->SERVICES ->MSEXCHANGE* (Everything Starts with MSExchange)

    COMPUTER -> HKEY_CURRRENT_USER -> SOFTWARE -> MICROSOFT -> EXCHANGESERVER

    11. Open Windows Explorer.

    12. Navigate to %Program Files%Microsoft

    13. Rename “Exchange Server” Folder as “Old Exchange Server”

    14. Restart the Exchange Server.

    15. Download the Windows Installer Clean up utility from the below link

    http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

    16. Install it in the Exchange Server and Open it.

    17. Remove the Microsoft Exchange Related Products. Ex.

    Microsoft Exchange 2007 Enterprise Anti-Spam Signature

    Microsoft Exchange 2007 Enterprise Block List Update

    Microsoft Exchange 2007 Standard Anti Spam-filter Update

    Microsoft Exchange Client Language Pack

    Microsoft Exchange Server

    Microsoft Full Text Indexing Engine for Exchange

    Microsoft Exchange Full text indexing Services

    18. Restart the Exchange Server.

     

    2/ I did all 18th steps as is written in the manual then we have removed the exchange handly from the machine.

    3/ Now it is time to remove the Exchange server from Active Directory (best practise-remove this record from primary DC (first installed DC in organization) and force the replication process.

    Delete the object written below:

    Start ADSIEdit.msc and navigate to CN=Configuration, CN=Services, CN=Microsoft Exchange, CN=<Your Organization Name>, CN=Administrative Groups, CN= <Exchange 2010 Administrative Group>, CN=Servers, CN=<Server Name>, and then delete the server object.

    4/ Force the replication and wait and check if it is done.

    5/ install new Exchange 2010 Server (best practise: install the server with new FQDN (do not use the old one))


    Petr Weiner
    • Marked as answer by Petr Weiner Tuesday, May 3, 2011 8:37 AM
    Tuesday, May 3, 2011 8:37 AM

All replies

  • Hi,

    For WinRM issue you must see below post to troubleshoot this.

    http://social.technet.microsoft.com/Forums/en/exchange2010/thread/51b9f958-0ed4-45d4-a0f4-b853f0ade2e2

    For the services does not start is looking issue of time out issue with you DC/GC from Exchange 2010 Box, to increase time out value , Go into Regedit->HKLM->System->Current_Control_Set->Create a New DWORD Value->ServicePipeTimeOut->Value=60000=Decimal.

    You can increase value according to your requirement ..

    Test it and update the status.

    Some more Info::

    http://social.technet.microsoft.com/Forums/en-US/exchangesvrmonitoring/thread/f5347e7d-9c69-4a38-aefa-1c0b446852a1/

    http://blogs.technet.com/b/exchange/archive/2008/07/08/3405717.aspx

     


    Anil
    • Proposed as answer by Terence Yu Wednesday, April 27, 2011 7:30 AM
    • Unproposed as answer by Petr Weiner Wednesday, April 27, 2011 7:41 AM
    Tuesday, April 26, 2011 12:52 PM
  • Hi
         Someone called to Microsoft and left a few clue.
         http://social.technet.microsoft.com/Forums/en-US/exchangesvrgeneral/thread/81b0a2c1-5754-4d41-9ca6-a817e720d710

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, April 27, 2011 7:41 AM
  • Hi,

    registry update did not help. I was also calling to Microsoft, but they are working on it 2 days withou success. I suppose that the main problem will be on IIS, but I am not really sure and also I have no idea how to fix it... :-/


    Petr Weiner

    Wednesday, April 27, 2011 1:23 PM
  • Hi
       Maybe you can try this way.
       Besides the wsmsvc.dll in the applicationHost.config file, have you also located the kerbauth entry under <globalModules>?

     

    <add name="WSMan" image="D:\Windows\system32\wsmsvc.dll" />

    <add name="kerbauth" image="D:\Program Files\Microsoft\Exchange Server\V14\Bin\kerbauth.dll" />

    Please enable the failed request tracing in IIS, reproduce the issue, and then monitor the related traces in the log

    Configuring Tracing for Failed Requests in IIS 7


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, April 28, 2011 2:15 AM
  • Hi,

    I have located those two records in <globalModules>. I did this check immediately when I discovered the problem. I will try your link with II7 config. I think that problem will be somewhere on IIS... I will report the result later.


    Petr Weiner
    Thursday, April 28, 2011 6:21 AM
  • Hi,

    I have located those two records in <globalModules>. I did this check immediately when I discovered the problem. I will try your link with II7 config. I think that problem will be somewhere on IIS... I will report the result later.


    Petr Weiner

    Hi tried to check IIS, but without success. Microsoft guy called me that I have to remove Exchange Server from organization handly (delete instalation on the server handly) and also edit AD via ADSI... (remove info about Exchange from AD).

    I´m going to do backup of AD and server and then hope that I will be successfull. I will leave the memo here when it will be done.


    Petr Weiner
    Friday, April 29, 2011 6:54 AM
  • Hi,

    I find the solutin and fix it before Microsoft (they recommend me the same thing I did)

    1/ I stopped all exchange service on the machine, remove them from registry-below is the manual from:

    http://msgsense.com/2011/01/18/manually-uninstall-last-exchange-2010-server-from-organization/

    WARRNING: IF YOU ARE OTHER EXCHANGE SERVERS IN YOUR ORGANIZATION YOU CAN DO ONLY POINTS 1-18! YOU MUST NOT DO CHANGES IN THE ACTIVE DIRECTORY AS IS WRITTEN IN THIS TOPIC.

    I WILL WRITE HOW TO REMOVE ONLY THE ONE EXCHANGE SERVER FROM AD at the end of this page.

    Prepare for Manual Un-Installation:

    1. Take System State Backup of your Active directory

    2. Take Exchange Database Flat file Copy (OR) Backup

    3. Make a Note of All your Mailbox Database names, Organization names, MRM Details, MRM Retention Tag Details, MRM Retention Policy Details, OWA Mailbox Policy details, Exchange Active sync Mailbox Policy details, Email Address Policy Details, Transport Rules, Journal Rules, Send/Receive Connector Details, Global Settings, UM Settings etc.

    4. Run ExBPA Report and Export the Report for future reference.

    5. Go to Registry Editor and Export “My Computer” as Registry backup.

    Remove Binaries, Registry from Exchange Server:

    1. Go to Exchange 2010 Server

    2. Make Sure Exchange management Console and Exchange Management Shell are Closed.

    3. Go to Services.msc

    4. Right Click on “Microsoft Exchange Active Directory Topology Service”.

    5. Go to Properties.

    6. Stop the Service. Make the Startup type “Disabled”

    7. Click ok.

    8. Stop and Disable All the Exchange Related Services below in the same method.

    Microsoft Exchange Address Book

    Microsoft Exchange Anti-spam Update

    Microsoft Exchange EdgeSync

    Microsoft Exchange File Distribution

    Microsoft Exchange Forms-Based Authentication

    Microsoft Exchange IMAP4

    Microsoft Exchange Information Store

    Microsoft Exchange Mail Submission Service

    Microsoft Exchange Mailbox Assistants

    Microsoft Exchange Mailbox Replication Service

    Microsoft Exchange Monitoring

    Microsoft Exchange POP3

    Microsoft Exchange Protected Service Host

    Microsoft Exchange Replication Service

    Microsoft Exchange RPC Client Access

    Microsoft Exchange Search Indexer

    Microsoft Exchange Server Extension for Windows Server Backup

    Microsoft Exchange Service Host

    Microsoft Exchange Speech Engine

    Microsoft Exchange System Attendant

    Microsoft Exchange Throttling

    Microsoft Exchange Transport

    Microsoft Exchange Transport Log Search

    Microsoft Exchange Unified Messaging

    Microsoft Search (Exchange Server)

    Refer to:

    Overview of Services Installed by Exchange Setup

    http://technet.microsoft.com/en-us/library/ee423542.aspx

    9. Restart the Exchange Server.

    10. Go to Registry Editor.

    11. Navigate to the following registry entries and delete them.

    COMPUTER ->HKEY_LOCAL_MACHINE ->SOFTWARE -> MICROSOFT -> EXCHANGE

    COMPUTER ->HKEY_LOCAL_MACHINE ->SOFTWARE -> MICROSOFT -> EXCHANGESERVER

    COMPUTER ->HKEY_LOCAL_MACHINE ->SYSTEM ->CURRENTCONTROLSET ->SERVICES ->MSEXCHANGE* (Everything Starts with MSExchange)

    COMPUTER -> HKEY_CURRRENT_USER -> SOFTWARE -> MICROSOFT -> EXCHANGESERVER

    11. Open Windows Explorer.

    12. Navigate to %Program Files%Microsoft

    13. Rename “Exchange Server” Folder as “Old Exchange Server”

    14. Restart the Exchange Server.

    15. Download the Windows Installer Clean up utility from the below link

    http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

    16. Install it in the Exchange Server and Open it.

    17. Remove the Microsoft Exchange Related Products. Ex.

    Microsoft Exchange 2007 Enterprise Anti-Spam Signature

    Microsoft Exchange 2007 Enterprise Block List Update

    Microsoft Exchange 2007 Standard Anti Spam-filter Update

    Microsoft Exchange Client Language Pack

    Microsoft Exchange Server

    Microsoft Full Text Indexing Engine for Exchange

    Microsoft Exchange Full text indexing Services

    18. Restart the Exchange Server.

     

    2/ I did all 18th steps as is written in the manual then we have removed the exchange handly from the machine.

    3/ Now it is time to remove the Exchange server from Active Directory (best practise-remove this record from primary DC (first installed DC in organization) and force the replication process.

    Delete the object written below:

    Start ADSIEdit.msc and navigate to CN=Configuration, CN=Services, CN=Microsoft Exchange, CN=<Your Organization Name>, CN=Administrative Groups, CN= <Exchange 2010 Administrative Group>, CN=Servers, CN=<Server Name>, and then delete the server object.

    4/ Force the replication and wait and check if it is done.

    5/ install new Exchange 2010 Server (best practise: install the server with new FQDN (do not use the old one))


    Petr Weiner
    • Marked as answer by Petr Weiner Tuesday, May 3, 2011 8:37 AM
    Tuesday, May 3, 2011 8:37 AM
  • Thanks Petr for you detail sharing whil will help to others !!!
    Anil
    Tuesday, May 3, 2011 9:06 AM
  • Anil,

    Thank you for your detailed suggestion. I had migrated from Exchange 2003 (server name AJFEX01) to Exchange 2010 (AJFEX2010) about a year ago. I never felt 100% confident that I properly removed the old Exchange Server. Thank you for including the instructions on removing a dead exchange. I verified the old server did not appear in Start ADSIEdit.msc and navigate to CN=Configuration, CN=Services, CN=Microsoft Exchange, CN=<Your Organization Name>, CN=Administrative Groups, CN= <Exchange 2010 Administrative Group>, CN=Servers, CN=<Server Name>,

    However would the entry below have any impact?

    ADSI > Configuration > CN=Configuration > CN=Services > CN=Microsoft Exchange > CN=AJFUSA > CN=Connections

    CN=SMTP (AJFEX01-35E21F21-912E-2C1F-8DCD-538509CAEA43}) mailGateway

     


           



    Thursday, March 15, 2012 6:50 PM