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Advice Regarding Self-Service Password Registration RRS feed

  • Question

  • Hello All,

         Well first off I want to say thank you to everybody who has helped me in the past, because of you's FIM has been given the green light to move forward. I was asked to write up a plan on rolling out self service password resets. I was wondering if somebody could share some wisdom on this. What is a good way to let the end users know about FIM and to register for its self service registration. Unlike other projects that I've deployed this one doesnt have an Pilot Success Kit (PSK).

    Tuesday, January 21, 2014 6:17 PM

All replies

  • Well - few possible approach:

    1. Why register ->  depends on your setup and requirements, maybe you can register people without their interaction if you have required data. Possible, works, they will not be nagged. 

    2. Keep nagging -> Use FIM to detect who has not registered and put some workflows in use. Nag them every week or later in them often. But do this smart - engage them, provide them benefits described in a way they will get it and like it (what is their pain, not yours).

    Put posters on the walls - really, I saw that :).

    3. Enforce -> Keep nagging. If user ignores it , warn him, if still is not registered, notify his manager and put additional "price tag" on handling his password reset helpdesk calls. One customer has decided to remove users from application access groups if user will not comply with registration requirement. 

    Use mix of above :)


    Tomek Onyszko, memberOf Predica FIM Team (http://www.predica.pl), IdAM knowledge provider @ http://blog.predica.pl

    Tuesday, January 21, 2014 8:03 PM