Create folders under Inbox or directly under the user account? RRS feed

  • Question

  • Does it make a difference whether new folders with large amounts of mail exist directly under the inbox or directly under the user account? We have a user who is having a big problem with her email. It's slow to load, slow to search and searches are incomplete. We've tried several things so far, including-

    - moving her from 2010 to 2013

    - moving the ost file so that a new one is created

    - archiving old email to a pst file

    - creating new folders by year under the inbox and moving mail to them from the inbox so that there are only a few hundred messages in the inbox.

    It's still bad, so I started to wonder if the problem is that the new folders are under the inbox. Are there any advantages or disadvantages to moving the folders to be directly under the account so that they are at the same level as the inbox?


    Friday, June 19, 2015 9:27 PM


  • Hi,

    No matter the folder is under Inbox or at the same level as the Inbox, the folder is stored in the .ost file and per my view it shouldn't be the cause in your scenario.

    Please make sure her Outlook settings have been configured to download all emails from FILE -> Account Settings -> Account Settings -> Double click on the account name -> Mail to keep offline -> Select "All" -> Next -> Finish.

    Please also make sure Outlook has been indexed completely from FILE -> Options -> Search -> Indexing Options.


    Melon Chen
    TechNet Community Support

    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, June 23, 2015 6:30 AM