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Why can Microsoft build an working Internet Explorer? do I need to go for Chrome? RRS feed

  • Question

  • I have strugle month with an non working Internet Explorer 11. It crashes. The most funny ting many time on Micsosofts own service like "Volume Licensing Service Center (VLSC)" I have had an case on there suport for month, but not have solved my problem.

    Okay, I reinstall my rather new HP zbook 15u, with Windows 8.1 Enterprise ISO from MS, with all windows updated fresh HP drivers and  installed Office 2016 and some Tools. Then did try to login to Outlook.com. What do you Think happend IE "crashes" yes  IE "crashes" Error: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17416, time stamp: 0x5452eed9
    Faulting module name: ntdll.dll, version: 6.3.9600.17415, time stamp: 0x54504b0d
    Exception code: 0xc0000409
    Fault offset: 0x000e5a6f
    Faulting process id: 0x134c
    Faulting application start time: 0x01d17553b2191158
    Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: be8012c3-e149-11e5-8254-cc3d82aa4be0
    Faulting package full name:
    Faulting package-relative application ID:  

    /SaiTech


    • Edited by SaiTech Thursday, March 3, 2016 2:42 PM
    Thursday, March 3, 2016 2:30 PM

Answers

All replies

  • Hi,

    I often need to download from "Volume Licensing Service Center (VLSC), so I need an working IE.

    /SaiTech

    Thursday, March 3, 2016 2:41 PM
  • Hi SaiTech,

     

    Have you ever installed any 3rd party application before this issue happened?

     

    Based on my knowledge, executable program will fail to perform properly, if some related DLL files is corrupted.

    So we need to re-register the DLL files. Open an elevated CMD prompt, then type and enter “regsvr32 ntdll.dll /s”.

     

    If the issue persists, we could try to those solutions shown blew to have a troubleshoot.

    1.  Reset Internet Explorer settings then boot into clean boot mode to have a test.

    2.  Start Internet Explorer in No Add-ons mode using iexplore.exe –extoff command to have a troubleshoot . 

        

    3.  Click Internet options. Uncheck Use software rendering instead of GPU rendering in Advanced tab.

       

    If above methods do not work. we could try to capture Crash Dumps for Analysis. If you have troubles to analyzer Dump files, please upload to OneDrive and share the link here. We will analyzer them for you.

    https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396

    Best regards.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Friday, March 4, 2016 10:31 AM
  • Thanks Rick,

    I run the “regsvr32 ntdll.dll /s”  to register the dll. I will check the rest later and the "Use software rendering instead of GPU rendering" is checked 

    This is the code i installed to my box.

    MS Visual Studio Code
    MS Remote Desktop Connection Manager
    MS XML Notepad 2007
    MS Baseline Security Analyzer 2.3
    MS Office 2016
    MS MDT
    MS ADK Windows 10
    MS SCCM/SCEP agent
    Git Hub
    Rufus 2.7Java 8 u 73
    Notepad ++
    Adobe Acrobar reader DC
    7-zip
    HP Drivers and there apps


    /SaiTech

    Friday, March 4, 2016 12:34 PM
  • Hi,

    I tried 1, 2, and 3

    I created an shortcut like this "C:\Program Files\Internet Explorer\iexplore.exe" –extoff, how do I see that the add-on is not loaded?

    Any way it did not helped me. IE crash,

    Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18124, time stamp: 0x5641278d
    Faulting module name: igd10iumd32.dll, version: 10.18.14.4280, time stamp: 0x55e08bb8
    Exception code: 0xc0000005
    Fault offset: 0x0003a842
    Faulting process id: 0x27e8
    Faulting application start time: 0x01d1761ed98b432f
    Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    Faulting module path: C:\Windows\system32\igd10iumd32.dll
    Report Id: aeda9932-e214-11e5-8260-cc3d82aa4be0
    Faulting package full name:
    Faulting package-relative application ID:

    Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18124, time stamp: 0x5641278d
    Faulting module name: MSHTML.dll, version: 11.0.9600.18212, time stamp: 0x56b5c411
    Exception code: 0xc0000005
    Fault offset: 0x004ebe55
    Faulting process id: 0x1964
    Faulting application start time: 0x01d1761b4bea7b82
    Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    Faulting module path: C:\Windows\SYSTEM32\MSHTML.dll
    Report Id: 30a57fb1-e20f-11e5-8260-cc3d82aa4be0
    Faulting package full name:
    Faulting package-relative application ID:


    /SaiTech

    Friday, March 4, 2016 2:30 PM
  • see http://www.boostbyreason.com/resource-file-43692-igd10iumd32-dll.aspx

    from the Error report..

    Faulting module path: C:\Windows\system32\igd10iumd32.dll


    Rob^_^

    Saturday, March 5, 2016 1:33 AM
  • Hi SaiTech,

     

    How do I see that the add-on is not loaded? If you see a IE window like this, it means that add-ons are not loaded.

    First of all, please uncheck the "Use software rendering instead of GPU rendering" box and refer to IECustomizer’s suggestion to have a test.

     

    If the issue persists. we could try to reinstall Internet Explorer 11 in case the Internet Explorer components is corrupted.

    We could try to turn off original IE in windows first.

    http://windows.microsoft.com/en-us/windows/how-to-turn-internet-explorer-off#

    Then download and install IE 11 from Microsoft.

    https://www.microsoft.com/en-us/download/Internet-Explorer-11-for-Windows-7-details.aspx

    After reinstall, open IE to have a test.

     

    If the issue still persists, Crash Dumps will be useful for analyzing this issue as I mentioned before.

     

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.



    Tuesday, March 8, 2016 2:49 AM