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saving files in IAG RRS feed

  • Question

  • we are having some issues with our users who open a document through IAG then make changes and "save" changes as these changes do not seem to save back to the orginal location or prompt for the file to be saved to the local machine then to be uploaded later. if a user makes changes then closes the document a save option apears but doesnt let you say where you want to save it (it renames and saves the docuemnt to internet temp) but these are lost on a reboot. is there any way to force IAG to prompt users to "save as" if they make changes then close the document? or when they press "save" for the first time to prompt for a location to save too. as most users are loosing work as they beleive when they clsoe the docuemnt and press save that their updates have been saved.

     

    costing alot of time with lost work.

     

    is it a bug?

     

     

    Tuesday, June 15, 2010 9:58 PM

Answers

  • Hi Amigo. Your issue appears when working with File Access. File Access has an option to "open" the document, but think that this is a web application, so when you "open" the file, you are downloading a copy to your temporary internet files. You make changes and then "save" so your changes are applied to the temporary document, not to the document in the file server (this is the same that when you "open" a whitepaper from your favorite software provider's web site. If you makes changes to that document, you don't modify the original document, isn't it? To make persistent changes to the file, you have to "download", save to disk, edit, save the changes and the "upload" the document to the file server

    Hope it helps


    // Raúl - I love this game
    • Proposed as answer by ZarkoC Friday, June 18, 2010 6:34 PM
    • Marked as answer by James Kilner Thursday, July 1, 2010 7:10 AM
    Thursday, June 17, 2010 2:45 PM

All replies

  • It sounds like you are talking about a Sharepoint site that is published through IAG. Is this correct?

     


    Ben Ari
    Microsoft CSS IAG Support
    Sammamish, WA
    Wednesday, June 16, 2010 11:34 PM
  • no just normal network drives. when opening normal documents (word, excel etc)
    Thursday, June 17, 2010 7:11 AM
  • Hi Amigo. Your issue appears when working with File Access. File Access has an option to "open" the document, but think that this is a web application, so when you "open" the file, you are downloading a copy to your temporary internet files. You make changes and then "save" so your changes are applied to the temporary document, not to the document in the file server (this is the same that when you "open" a whitepaper from your favorite software provider's web site. If you makes changes to that document, you don't modify the original document, isn't it? To make persistent changes to the file, you have to "download", save to disk, edit, save the changes and the "upload" the document to the file server

    Hope it helps


    // Raúl - I love this game
    • Proposed as answer by ZarkoC Friday, June 18, 2010 6:34 PM
    • Marked as answer by James Kilner Thursday, July 1, 2010 7:10 AM
    Thursday, June 17, 2010 2:45 PM