Hi,there
Avaya Microsoft Lync Integration allows users to access Avaya voice and video from within the Microsoft Lync/Communicator client, Microsoft Office, and Internet Explorer. The Lync/Communicator client can be used to drive calls through the Avaya Aura® infrastructure
with choice of desk phone, PC “VoIP” phone, or another phone such as a mobile or home phone. Here are some of the key features:
1)Telephony and Video presence integrated with Microsoft Lync or Communicator clients can increase productivity by giving users improved visibility into a person’s availability (e.g. not on a voice or video call) andand how he or she can
be contacted.
2)Click-to-call from Microsoft Lync or Communicator, Microsoft Office, or Internet Explorer lets users control their Avaya desk phones
3)Video Calls enable users to establish video calls with other Avaya Aura System video-enabled endpoints and interoperate with standards-based
4)Escalate from IM to a voice or video call capability lets users transition automatically to an Avaya
controlled voice and video call from a Microsoft Lync instant message.
5)Conversation window for mid-call control provides easy access to Avaya telephony features from the Microsoft Lync or Communicator user interface, including call forwarding, hold and retrieve, transfer, conference and a keypad for entering
DTMF tones
6)Toast pop-up enables easy call answering or incoming call diversion to an alternate device.
Multiple call handling enables users to maintain one active call while having one or more calls on hold.
7)Multiple call handling enables users to maintain one active call while having one or more calls on hold.
For more details you can check
http://www.avaya.com/usa/resource/assets/factsheet/UC4791_ACE_MSLync_Integ_FS.pdf
Regards,
Sharon
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