locked
Resources for changing the SCSM Portal RRS feed

  • Question


  • I'm new to Service manager and am looking for resources related to customization.

    I'm looking for info on the following "Step by step docs work best of course!":

    1) Creating a friendly name for the site. I'm thinking a redirect from something like Http://HelpDesk to the user portal page.

    2) Customize basic things on the User page such as the welcome stament company icon ect. What is the best method? I am not a dev so I need colorful UI based editing tools LOL.

    3) Play a sound file when the website is hit.

    4) Embed an RSS feed into the left-hand lower conner.

    Thanks!


    tconners

    Thursday, March 29, 2012 11:04 PM

Answers

  • If you are running SCSM 2010 the source code of the portal is released:

    Service Manager Portal Source Code Released!


    Andreas Baumgarten | H&D International Group

    Friday, March 30, 2012 5:29 AM
  • For SCSM 2012-

    For most of your questions, you can think of the portal as just a site within a Sharepoint 2010 environment.  I'm finding that I have to learn a lot more about Sharepoint 2010 than I think should be necessary to implement the portal!

    To get the link changed from http://server/smportal to http://HelpDesk, you would just go up a level from smportal and add the Service Manager webparts to that level.  That will get you to http://server.  You'll need to create a DNS entry for Helpdesk pointing to your Sharepoint server and specify that HelpDesk is a valid link for your service manager instance in Sharepoint to change it to http://HelpDesk.

    To modify items on the page, check out the settings for the webparts.  If your setting isn't there, you'll again need to look at it from the Sharepoint level and makes changes in the master page.  (Editing master Sharepoint pages can get a bit stickier-you quickly get into Sharepoint designer and lots of HTML).  This would allow you to add a sound or RSS feed using normal HTML.


    Monday, April 2, 2012 1:44 PM

All replies

  • If you are running SCSM 2010 the source code of the portal is released:

    Service Manager Portal Source Code Released!


    Andreas Baumgarten | H&D International Group

    Friday, March 30, 2012 5:29 AM
  • For SCSM 2012-

    For most of your questions, you can think of the portal as just a site within a Sharepoint 2010 environment.  I'm finding that I have to learn a lot more about Sharepoint 2010 than I think should be necessary to implement the portal!

    To get the link changed from http://server/smportal to http://HelpDesk, you would just go up a level from smportal and add the Service Manager webparts to that level.  That will get you to http://server.  You'll need to create a DNS entry for Helpdesk pointing to your Sharepoint server and specify that HelpDesk is a valid link for your service manager instance in Sharepoint to change it to http://HelpDesk.

    To modify items on the page, check out the settings for the webparts.  If your setting isn't there, you'll again need to look at it from the Sharepoint level and makes changes in the master page.  (Editing master Sharepoint pages can get a bit stickier-you quickly get into Sharepoint designer and lots of HTML).  This would allow you to add a sound or RSS feed using normal HTML.


    Monday, April 2, 2012 1:44 PM