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"Driver Error' with Plantronics Backbeat Fit and WIndows Surface Pro 4 RRS feed

  • Question

  • I had my plantronics backbeat fit connected earlier today through the bluetooth to my Surface Pro 4.  I went to try and connect this evening and it says "Driver Error".  I went to device management, bluetooth, then to the device and hit update.  It says it is updated.  I have removed the device and added it back and tried again.  Nothing is working.

    Any help would be greatly appreciated.

    Sunday, August 14, 2016 4:09 AM

Answers

All replies

  • Please check with  plantronics on this. 

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Monday, August 15, 2016 4:20 AM
  • Hi,

    Since Microsoft will not support 3<sup>rd </sup>products, I’m afraid your best bet is connecting manufacturer for further help.

    http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Documentation/BackBeat-FIT-User-Guide&c=All&lang=en_US&region=us

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

    Best Regards,

    Tao


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, August 16, 2016 9:40 AM
  • Hi,

    We haven't heard from you in a couple of days, have you solved the problem? We are looking forward to your good news.

    Best Regards,

    Tao


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, August 19, 2016 8:33 AM
  • Hi,

    Since Microsoft will not support 3<sup>rd </sup>products, I’m afraid your best bet is connecting manufacturer for further help.

    http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Documentation/BackBeat-FIT-User-Guide&c=All&lang=en_US&region=us

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

    Best Regards,

    Tao


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Even I said the same thing :)


    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Thursday, August 25, 2016 4:37 AM