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DPM 2012 does not see slots in IBM TotalStorage 3573 Tape Library RRS feed

  • Question

  • I have installed DPM 2012 on a Windows 2012 R2 server and it has a SAS connected Dell TL2000 tape library.  I have installed the drivers for the drive and library but DPM only shows "Library: IBM TotalStorage 3573 Tape Library" and underneath it it shows Drives and there is an "IBM ULTRIUM 5 HH 3580 TAPE DRIVE".  There are no slots appearing even though there are 23 available.

    I have tried to uninstall and reinstall the drivers but this does not work.  I have installed them from the command prompt (install_exclusive.exe) but still the slots are not appearing.  They appear to be working in the device manager and appear as above.  I have tried changing the Medium Changer to "unknown" but this makes it disappear in DPM altogether.

    Does anyone have any ideas or experience of this issue and if so I would be most grateful of any advice.

    Thanks

    Chris

    Wednesday, April 23, 2014 5:08 PM

Answers

  • Hi Mike

    Thanks for your reply.  I have just managed to get the slots showing before looking at your post.  I did this by right clicking on the library and selected Add tape (I/E port) and it ran an inventory on the loader and then the slots all appeared with the tapes in them.

    Thanks for your help anyway,

    Chris

    • Marked as answer by chris624 Thursday, April 24, 2014 10:09 AM
    Thursday, April 24, 2014 10:08 AM

All replies

  • Hi,

    Please download and run the dpm library cheker tool and see if it detects any failures.

    Verifying tape library compatibility
    http://technet.microsoft.com/en-us/library/jj733581.aspx


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Wednesday, April 23, 2014 8:36 PM
    Moderator
  • Hi Mike

    Thanks for your reply.  I have just managed to get the slots showing before looking at your post.  I did this by right clicking on the library and selected Add tape (I/E port) and it ran an inventory on the loader and then the slots all appeared with the tapes in them.

    Thanks for your help anyway,

    Chris

    • Marked as answer by chris624 Thursday, April 24, 2014 10:09 AM
    Thursday, April 24, 2014 10:08 AM
  • Hi Mike

    Thanks for your reply.  I have just managed to get the slots showing before looking at your post.  I did this by right clicking on the library and selected Add tape (I/E port) and it ran an inventory on the loader and then the slots all appeared with the tapes in them.

    Thanks for your help anyway,

    Chris

    OH MY GOD!

    This worked for me too. I have been scratching my head for a week now. did multiple reboots etc, nothing worked ... THANK YOU!

    BTW, I am using DPM with HP StoreOnce 4700 VTL. I have added slots from the StoreOnce many times in the past. DPM always saw new slots after a rescan. But this time, it showed newly added slots all right but all of them were empty.


    -Rajeev rajdude.com

    Saturday, February 20, 2016 3:20 AM