Answered by:
Windows 7 activation issue - error code 0xc004e003

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Hi
Win 7 activation is failing due to error code 0xc004e003
I will post the MGAD Tool results at the end of the post, but first I'll explain the full situation (in case it helps)
A friend asked me to sort out their PC as it was stuck continually attempting, and failing, to downloading new Windows updates.
When I took a look, I noticed it had the option to upgrade to Win10. After checking with them, they said they would give it a try so I installed it.
After a bit of playing we noticed the graphics card wasn't fully compatible and would no longer let them play Minecraft (their kids favourite game), so I used the revert to Win7 option.
However, after Win7 had been re-installed it started saying that I needed to be authenticated. Upon trying to I just get the code 0xc004e003 even though (as far as I am aware) it was fully authenticated previously.The details from MGAD follow:
Diagnostic Report (1.9.0027.0):
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Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0B55F1B5-BCD3-424E-8118-8C855739D9A1}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.160211-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0B55F1B5-BCD3-424E-8118-8C855739D9A1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1077525046-821371141-3796735482</SID><SYSTEM><Manufacturer>A0067</Manufacturer><Model>A0067007</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3.08 </Version><SMBIOSVersion major="2" minor="3"/><Date>20041021000000.000000+000</Date></BIOS><HWID>D4F43407018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-2057-7601.0000-1172016
Installation ID: 021902053984498575130000935010577950129974774132891685
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7QJB7
License Status: Notification
Notification Reason: 0xC004F057.
Remaining Windows rearm count: 3
Trusted time: 26/04/2016 22:53:55
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:8:2016 00:45
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAJJRw++JwdLiizlb8AN4UV9YsMn7qY4gG
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC A M I OEMAPIC
FACP A M I OEMFACP
OEMB A M I OEMBIOS
Many Thanks.
Question
Answers
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Have you purchased Windows 7 or it came along with the system only.. OEM version ?
Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
- Marked as answer by arnavsharmaModerator Monday, May 30, 2016 1:58 AM
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Also, you need to install the exact same version/type of OS that was installed earlier (in case OEM) only then the key would work.
Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
- Marked as answer by arnavsharmaModerator Monday, May 30, 2016 1:58 AM
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There is a missing bit of information from BIOS called a SLIC table. You may be able to resolve this by simply re-entering the key that came with the computer by doing the following
From an elevated command prompt type slmgr /ipk and type in your computer key then reboot.
Does that help?
Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)
- Proposed as answer by ZigZag3143xModerator Wednesday, April 27, 2016 12:08 PM
- Marked as answer by arnavsharmaModerator Monday, May 30, 2016 1:58 AM
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Hi MonkeyInferno,
Based on your description, the error code 0xC004E003 simply means that the Software Licensing Service reported that license evaluation failed.
I read the report, and noticed that this key is for Windows 7 home OEM edition.
I want to confirm that what key you are using now and the current OS?
If you used OEM key to active the windows and changed the hardware before, I’m afraid we have to connect the manufacturer for further help.
Best Regards,
Tao
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.
- Proposed as answer by ZigZag3143xModerator Wednesday, April 27, 2016 12:08 PM
- Marked as answer by arnavsharmaModerator Monday, May 30, 2016 1:58 AM
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OS appears to be licensed for use on Acer hardware, but the BIOS report is not showing it to be an Acer system.
- Marked as answer by arnavsharmaModerator Monday, May 30, 2016 1:58 AM
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We haven't heard you from a couple of days, have you solved the problem? I am looking forward to your good news.
Please mark the reply as an answer if you find it is helpful.
If you have feedback for TechNet Support, contact tnmff@microsoft.com- Marked as answer by arnavsharmaModerator Monday, May 30, 2016 1:58 AM
All replies
-
Have you purchased Windows 7 or it came along with the system only.. OEM version ?
Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
- Marked as answer by arnavsharmaModerator Monday, May 30, 2016 1:58 AM
-
Also, you need to install the exact same version/type of OS that was installed earlier (in case OEM) only then the key would work.
Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
- Marked as answer by arnavsharmaModerator Monday, May 30, 2016 1:58 AM
-
There is a missing bit of information from BIOS called a SLIC table. You may be able to resolve this by simply re-entering the key that came with the computer by doing the following
From an elevated command prompt type slmgr /ipk and type in your computer key then reboot.
Does that help?
Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)
- Proposed as answer by ZigZag3143xModerator Wednesday, April 27, 2016 12:08 PM
- Marked as answer by arnavsharmaModerator Monday, May 30, 2016 1:58 AM
-
Hi MonkeyInferno,
Based on your description, the error code 0xC004E003 simply means that the Software Licensing Service reported that license evaluation failed.
I read the report, and noticed that this key is for Windows 7 home OEM edition.
I want to confirm that what key you are using now and the current OS?
If you used OEM key to active the windows and changed the hardware before, I’m afraid we have to connect the manufacturer for further help.
Best Regards,
Tao
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.
- Proposed as answer by ZigZag3143xModerator Wednesday, April 27, 2016 12:08 PM
- Marked as answer by arnavsharmaModerator Monday, May 30, 2016 1:58 AM
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I am away from the PC at the moment so can't double check.
The Win7 version is the one that Win10 gave the option to revert back to, so I assumed it was the same as was previously installed.
The key was retrieved from the registry.
I am unsure about what hardware changes may have happened (it is not my PC), but I know it had been sent to a local shop to be fixed at one point. However, none of the hardware has changed since during the installation of Win10 and reverting back to Win7.
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Hi,
We haven’t heard from you in a couple of days, have you solved the problem? We are looking forward to your good news.
Best Regards,
TaoPlease remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.
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OS appears to be licensed for use on Acer hardware, but the BIOS report is not showing it to be an Acer system.
- Marked as answer by arnavsharmaModerator Monday, May 30, 2016 1:58 AM
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Acer? Are you sure?
The case is an old Compaq, so that sounds suspicious.
I'm starting to think that this version of Windows was never genuine and that my friend bought a PC with a dodgy copy of Windows. She did buy the PC second hand off Ebay, so I shouldn't be too surprised.
My friend is going to wonder why this warning has started occurring since she gave me the PC. Hope she doesn't blame me. Any idea why? Could it be because I installed all the updates?
Cheers.
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Hi,
I would like to ask you where did you get this key?Based on your report, I noticed the message: "Windows License Type: OEM SLP"
Since your Windows activate key is OEM, If you changed hardware before, Unfortunately, I’m afraid we have to connect the manufacturer for further help.
Best Regards,
Tao
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.
- Edited by Tony_TaoModerator Tuesday, May 24, 2016 3:03 AM
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We haven't heard you from a couple of days, have you solved the problem? I am looking forward to your good news.
Please mark the reply as an answer if you find it is helpful.
If you have feedback for TechNet Support, contact tnmff@microsoft.com- Marked as answer by arnavsharmaModerator Monday, May 30, 2016 1:58 AM