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Windows 7 activation issue - error code 0xc004e003

    Question

  • Hi

    Win 7 activation is failing due to error code 0xc004e003

    I will post the MGAD Tool results at the end of the post, but first I'll explain the full situation (in case it helps)

    A friend asked me to sort out their PC as it was stuck continually attempting, and failing, to downloading new Windows updates.
    When I took a look, I noticed it had the option to upgrade to Win10. After checking with them, they said they would give it a try so I installed it.
    After a bit of playing we noticed the graphics card wasn't fully compatible and would no longer let them play Minecraft (their kids favourite game), so I used the revert to Win7 option.
    However, after Win7 had been re-installed it started saying that I needed to be authenticated. Upon trying to I just get the code 0xc004e003 even though (as far as I am aware) it was fully authenticated previously.

    The details from MGAD follow:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {0B55F1B5-BCD3-424E-8118-8C855739D9A1}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.160211-0600
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0B55F1B5-BCD3-424E-8118-8C855739D9A1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1077525046-821371141-3796735482</SID><SYSTEM><Manufacturer>A0067</Manufacturer><Model>A0067007</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3.08   </Version><SMBIOSVersion major="2" minor="3"/><Date>20041021000000.000000+000</Date></BIOS><HWID>D4F43407018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-2057-7601.0000-1172016
    Installation ID: 021902053984498575130000935010577950129974774132891685
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 3
    Trusted time: 26/04/2016 22:53:55

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:8:2016 00:45
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAJJRw++JwdLiizlb8AN4UV9YsMn7qY4gG

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC A M I OEMAPIC 
      FACP A M I OEMFACP 
      OEMB A M I OEMBIOS 

    Many Thanks.

    Tuesday, April 26, 2016 10:14 PM

Answers

  • Have you purchased Windows 7 or it came along with the system only.. OEM version ? 


    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Wednesday, April 27, 2016 3:13 AM
    Moderator
  • Also, you need to install the exact same version/type of OS that was installed earlier (in case OEM) only then the key would work. 

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Wednesday, April 27, 2016 3:14 AM
    Moderator
  • There is a missing bit of information from BIOS called a SLIC table.  You may be able to resolve this by simply re-entering the key that came with the computer by doing the following

    From an elevated command prompt type slmgr /ipk and type in your computer key then reboot.

    Does that help?


    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Wednesday, April 27, 2016 11:19 AM
    Moderator
  • Hi MonkeyInferno,

     

    Based on your description, the error code 0xC004E003 simply means that the Software Licensing Service reported that license evaluation failed.

     

    I read the report, and noticed that this key is for Windows 7 home OEM edition.

     

    I want to confirm that what key you are using now and the current OS?

     

    If you used OEM key to active the windows and changed the hardware before, I’m afraid we have to connect the manufacturer for further help.

     

    Best Regards,

    Tao

     


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, April 27, 2016 11:57 AM
    Moderator
  • OS appears to be licensed for use on Acer hardware, but the BIOS report is not showing it to be an Acer system.
    Wednesday, May 4, 2016 4:19 PM
  • We haven't heard you from a couple of days, have you solved the problem? I am looking forward to your good news.

    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Tuesday, May 24, 2016 3:03 AM
    Moderator

All replies

  • Have you purchased Windows 7 or it came along with the system only.. OEM version ? 


    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Wednesday, April 27, 2016 3:13 AM
    Moderator
  • Also, you need to install the exact same version/type of OS that was installed earlier (in case OEM) only then the key would work. 

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Wednesday, April 27, 2016 3:14 AM
    Moderator
  • There is a missing bit of information from BIOS called a SLIC table.  You may be able to resolve this by simply re-entering the key that came with the computer by doing the following

    From an elevated command prompt type slmgr /ipk and type in your computer key then reboot.

    Does that help?


    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Wednesday, April 27, 2016 11:19 AM
    Moderator
  • Hi MonkeyInferno,

     

    Based on your description, the error code 0xC004E003 simply means that the Software Licensing Service reported that license evaluation failed.

     

    I read the report, and noticed that this key is for Windows 7 home OEM edition.

     

    I want to confirm that what key you are using now and the current OS?

     

    If you used OEM key to active the windows and changed the hardware before, I’m afraid we have to connect the manufacturer for further help.

     

    Best Regards,

    Tao

     


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, April 27, 2016 11:57 AM
    Moderator
  • It's not my machine, I'm just trying to sort it out for someone.

    The key I'm using was stored away in the registry and the version of windows is the one that Win10 gave the option to revert back to (so I am guessing it was the correct version)

    Wednesday, April 27, 2016 7:24 PM
  • I am away from that PC at the moment, but will give it a go later.

    Thank you.

    Wednesday, April 27, 2016 7:25 PM
  • I am away from the PC at the moment so can't double check.

    The Win7 version is the one that Win10 gave the option to revert back to, so I assumed it was the same as was previously installed.

    The key was retrieved from the registry.

    I am unsure about what hardware changes may have happened (it is not my PC), but I know it had been sent to a local shop to be fixed at one point. However, none of the hardware has changed since during the installation of Win10 and reverting back to Win7.

    Wednesday, April 27, 2016 7:29 PM
  • Hi,

    We haven’t heard from you in a couple of days, have you solved the problem? We are looking forward to your good news.

    Best Regards,
    Tao


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, May 3, 2016 7:34 AM
    Moderator
  • OS appears to be licensed for use on Acer hardware, but the BIOS report is not showing it to be an Acer system.
    Wednesday, May 4, 2016 4:19 PM
  • Hi.

    Sorry. I became too busy with work to continue looking into this for my friend for a while.

    I'm back now, but nothing seems to have helped unfortunately.

    M

    Sunday, May 8, 2016 10:31 PM
  • Acer? Are you sure?

    The case is an old Compaq, so that sounds suspicious.

    I'm starting to think that this version of Windows was never genuine and that my friend bought a PC with a dodgy copy of Windows. She did buy the PC second hand off Ebay, so I shouldn't be too surprised.

    My friend is going to wonder why this warning has started occurring since she gave me the PC. Hope she doesn't blame me. Any idea why? Could it be because I installed all the updates?

    Cheers.

    Sunday, May 8, 2016 10:39 PM
  • Hi,

    I would like to ask you where did you get this key?

    Based on your report, I noticed the message: "Windows License Type: OEM SLP"

    Since your Windows activate key is OEM, If you changed hardware before, Unfortunately, I’m afraid we have to connect the manufacturer for further help.

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Tuesday, May 10, 2016 7:01 AM
    Moderator
  • We haven't heard you from a couple of days, have you solved the problem? I am looking forward to your good news.

    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Tuesday, May 24, 2016 3:03 AM
    Moderator