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  • Question

  • Good golly, that's a lot of errors and don't have a clue how to fix any of them. Anyone care to boil it down for me or should I just reload the computer from factory specs?


    It turns out that my Windows 8.1 laptop can not, despite ideas to the contrary, swim. Thus I had to break out this old win7 model which I haven't used in more than two years. Surprise it even started. Since I'm stuck with it for a good while so how do I get it back up and running full steam? My performance rating is down to 3.0 when I previously had it running it was always a high 6 or low 7. HELP!!!!

    Power Efficiency Diagnostics Report

    Computer Name RGKC-PC
    Scan Time 2015-05-17T03:45:47Z
    Scan Duration 60 seconds
    System Manufacturer Acer
    System Product Name Aspire 5532
    BIOS Date 11/30/2009
    BIOS Version V1.09
    OS Build 7601
    Platform Role PlatformRoleMobile
    Plugged In true
    Process Count 75
    Thread Count 980
    Report GUID {9637c17a-3c02-4422-8baf-c642bd782292}

    Analysis Results

    Errors

    Power Policy:Power Plan Personality is High Performance (On Battery)
    The current power plan personality is High Performance when the system is on battery power.
    Power Policy:802.11 Radio Power Policy is Maximum Performance (On Battery)
    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
    Power Policy:PCI Express ASPM is disabled (On Battery)
    The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.
    Power Policy:Power Plan Personality is High Performance (Plugged In)
    The current power plan personality is High Performance when the system is plugged in.
    Power Policy:Display timeout disabled (Plugged In)
    The display is not configured to turn off after a period of inactivity.
    Power Policy:Dim timeout is disabled (Plugged In)
    The display is not configured to automatically dim after a period of inactivity.
    Power Policy:Sleep timeout is disabled (Plugged In)
    The computer is not configured to automatically sleep after a period of inactivity.
    Power Policy:Minimum processor performance state is 100% (Plugged In)
    The processor is not configured to automatically reduce power consumption based on activity.
    Power Policy:PCI Express ASPM is disabled (Plugged In)
    The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.
    System Availability Requests:System Required Request
    The device or driver has made a request to prevent the system from automatically entering sleep.
    Driver Name \FileSystem\srvnet
    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name USB Root Hub
    Host Controller ID PCI\VEN_1002&DEV_4397
    Host Controller Location PCI bus 0, device 18, function 0
    Device ID USB\VID_1002&PID_4397
    Port Path
    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name USB Composite Device
    Host Controller ID PCI\VEN_1002&DEV_4397
    Host Controller Location PCI bus 0, device 18, function 0
    Device ID USB\VID_046D&PID_C52F
    Port Path 1
    CPU Utilization:Processor utilization is high
    The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
    Average Utilization (%) 19.07

    Warnings

    Platform Timer Resolution:Platform Timer Resolution
    The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
    Current Timer Resolution (100ns units) 10000
    Maximum Timer Period (100ns units) 156001
    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period 10000
    Requesting Process ID 920
    Requesting Process Path \Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Power Policy:Display timeout is long (On Battery)
    The display is configured to turn off after longer than 15 minutes.
    Timeout (seconds) 900
    Power Policy:Dim timeout is long (On Battery)
    The display is configured to automatically dim after longer than 5 minutes.
    Timeout (seconds) 480
    Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name chrome.exe
    PID 3652
    Average Utilization (%) 5.14
    Module Average Module Utilization (%)
    \Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\42.0.2311.152\chrome.dll 3.54
    \Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll 0.69
    \SystemRoot\system32\ntoskrnl.exe 0.41
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name svchost.exe
    PID 940
    Average Utilization (%) 1.83
    Module Average Module Utilization (%)
    \Device\HarddiskVolume3\Windows\System32\sysmain.dll 1.50
    \SystemRoot\system32\ntoskrnl.exe 0.20
    \Device\HarddiskVolume3\Windows\System32\msvcrt.dll 0.07
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name chrome.exe
    PID 4148
    Average Utilization (%) 1.36
    Module Average Module Utilization (%)
    \Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\42.0.2311.152\chrome_child.dll 0.89
    \SystemRoot\system32\ntoskrnl.exe 0.13
    \Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll 0.12
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name explorer.exe
    PID 2696
    Average Utilization (%) 1.20
    Module Average Module Utilization (%)
    \SystemRoot\System32\win32k.sys 0.53
    \Device\HarddiskVolume3\Windows\explorer.exe 0.20
    \SystemRoot\system32\ntoskrnl.exe 0.12
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name chrome.exe
    PID 3832
    Average Utilization (%) 1.05
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe 0.22
    \Device\HarddiskVolume3\Program Files (x86)\Microsoft Silverlight\5.1.40416.0\agcore.dll 0.20
    \SystemRoot\system32\hal.dll 0.16
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name dwm.exe
    PID 2064
    Average Utilization (%) 0.86
    Module Average Module Utilization (%)
    \Device\HarddiskVolume3\Windows\System32\dwmcore.dll 0.31
    \SystemRoot\system32\hal.dll 0.14
    \Device\HarddiskVolume3\Windows\System32\atidxx64.dll 0.08
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name svchost.exe
    PID 672
    Average Utilization (%) 0.85
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe 0.40
    \Device\HarddiskVolume3\Windows\System32\rpcrt4.dll 0.20
    \Device\HarddiskVolume3\Windows\System32\ntdll.dll 0.11
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name System
    PID 4
    Average Utilization (%) 0.80
    Module Average Module Utilization (%)
    \SystemRoot\system32\hal.dll 0.32
    \SystemRoot\system32\ntoskrnl.exe 0.25
    \SystemRoot\system32\DRIVERS\athrx.sys 0.09
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name lsass.exe
    PID 576
    Average Utilization (%) 0.71
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe 0.45
    \Device\HarddiskVolume3\Windows\System32\rpcrt4.dll 0.14
    \Device\HarddiskVolume3\Windows\System32\ntdll.dll 0.09
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name csrss.exe
    PID 468
    Average Utilization (%) 0.29
    Module Average Module Utilization (%)
    \SystemRoot\System32\win32k.sys 0.10
    \SystemRoot\system32\ntoskrnl.exe 0.10
    \SystemRoot\system32\DRIVERS\atikmdag.sys 0.04
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name chrome.exe
    PID 920
    Average Utilization (%) 0.29
    Module Average Module Utilization (%)
    \Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\42.0.2311.152\libglesv2.dll 0.07
    \Device\HarddiskVolume3\Windows\SysWOW64\atiumdag.dll 0.04
    \SystemRoot\system32\ntoskrnl.exe 0.04
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name fssm32.exe
    PID 2324
    Average Utilization (%) 0.24
    Module Average Module Utilization (%)
    \Device\HarddiskVolume3\PROGRA~2\CHARTE~1\apps\COMPUT~1\ANTI-V~1\fsecr32.dll 0.13
    0.07
    \Device\HarddiskVolume3\Program Files (x86)\Charter Security Suite\apps\ComputerSecurity\Anti-Virus\fssm32.exe 0.01
    Battery:Last Full Charge (%)
    The battery stored less than 50% of the Designed Capacity the last time the battery was fully charged.
    Battery ID 83D2SANYO AS09A31
    Design Capacity 47520
    Last Full Charge 20920
    Last Full Charge (%) 44

    Information

    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period 10000
    Requesting Process ID 920
    Requesting Process Path \Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Calling Module Stack \Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll
    \Device\HarddiskVolume3\Windows\SysWOW64\winmm.dll
    \Device\HarddiskVolume3\Windows\SysWOW64\d3d9.dll
    \Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\42.0.2311.152\libglesv2.dll
    \Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\42.0.2311.152\chrome_child.dll
    Power Policy:Active Power Plan
    The current power plan in use
    Plan Name OEM High Performance
    Plan GUID {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}
    Power Policy:Power Plan Personality (On Battery)
    The personality of the current power plan when the system is on battery power.
    Personality High Performance
    Power Policy:Video Quality (On Battery)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode Optimize for Video Quality
    Power Policy:Power Plan Personality (Plugged In)
    The personality of the current power plan when the system is plugged in.
    Personality High Performance
    Power Policy:Video quality (Plugged In)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode Optimize for Video Quality
    Battery:Battery Information
    Battery ID 83D2SANYO AS09A31
    Manufacturer SANYO
    Serial Number 83D2
    Chemistry Lion
    Long Term 1
    Design Capacity 47520
    Last Full Charge 20920
    Platform Power Management Capabilities:Supported Sleep States
    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
    S1 Sleep Supported false
    S2 Sleep Supported false
    S3 Sleep Supported true
    S4 Sleep Supported true
    Platform Power Management Capabilities:Adaptive Display Brightness is supported.
    This computer enables Windows to automatically control the brightness of the integrated display.
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 0
    Idle (C) State Count 3
    Performance (P) State Count 2
    Throttle (T) State Count 8
    Sunday, May 17, 2015 5:34 AM

Answers

  • Hi,

    How's everything going? As mentioend in the first reply, it's better to describe the details when using the computer\system, to improve the performance of the system, we can delete unnecessary files via disk cleanup, patch the system with latest windows updates, install latest drivers for all deivces. upgrade software to latest vesion, update the chipest driver.

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by Yolanda Zhu Wednesday, May 27, 2015 8:16 AM
    • Marked as answer by Roger Lu Monday, June 8, 2015 9:33 AM
    Wednesday, May 20, 2015 5:47 AM

All replies

  • LVM

    Care to tell us what the actual problem is?  You must have run the powercfg report in response to a problem, what is it?


    Wanikiya and Dyami--Team Zigzag

    • Proposed as answer by arnavsharma Thursday, June 4, 2015 5:53 AM
    Sunday, May 17, 2015 6:30 PM
  • Hi,

    How's everything going? As mentioend in the first reply, it's better to describe the details when using the computer\system, to improve the performance of the system, we can delete unnecessary files via disk cleanup, patch the system with latest windows updates, install latest drivers for all deivces. upgrade software to latest vesion, update the chipest driver.

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by Yolanda Zhu Wednesday, May 27, 2015 8:16 AM
    • Marked as answer by Roger Lu Monday, June 8, 2015 9:33 AM
    Wednesday, May 20, 2015 5:47 AM
  • Any updates?

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Thursday, June 4, 2015 5:53 AM