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Server 2008 SP2 Failure: Service Pack Did Not Install - Reverting Changes

    Question

  • Has anyone seen a legitimate answer/solution to this problem?

    After browsing several threads, I see that this problem has been going on since Vista SP1, continued through Vista/2008 SP2 Beta, and is still a problem with the Windows Update rollout of Server 2008 SP2.

    I find it disgusting that MS has not addressed this problem in over a year.

    Please fix this.

    Dave Kelly
    Thursday, May 28, 2009 12:41 AM

Answers

  • I changed a setting in windows update to "allow all users to install updates on this computer" even though I was logged in as administrator and it finally allowed the install.
    • Marked as answer by DAWKCo Monday, October 4, 2010 8:53 AM
    Monday, September 6, 2010 5:11 PM
  • I changed a setting in windows update to "allow all users to install updates on this computer" even though I was logged in as administrator and it finally allowed the install.

    Ditto! I too was installing SP2 while logged on as an Administrator, but it kept failing. Thanks to Mark's posting, I found the "Allow all users to install updates on this computer" setting in the Windows Updates "Change settings" dialog. After checking the box to enable that option, and a reboot for good measure, SP2 SUCCEEDED!! Thanks Mark.


    Dave Kelly
    • Marked as answer by DAWKCo Monday, October 4, 2010 9:01 AM
    Monday, October 4, 2010 9:01 AM

All replies

  • Here's a new twist:  after SP2 install failed and the system reverted to SP1, the username/password entries for all of the Scheduled Tasks have been corrupted and all scheduled tasks fail with "Logon failure:  unknown username or bad password."
    Dave Kelly
    Thursday, May 28, 2009 6:55 PM
  • I am having the same problem.  I have been trying to install SP2 for 3 days now.  I have tried all the suggestions from people who had this same issue with Vista SP1, none worked.  I am running Windows Server 2008 x64 Enterprise edition.  Also this seems to be a very general error, so it could be a number of different things causing the problem for different people.  The error Code is very general and says Unspecified error, there is nothing in the system logs.
    Friday, May 29, 2009 6:28 PM
  • Actually, I found this:
    -----
    Log Name:  System
    Source:  Microsoft-Windows-WindowsUpdateClient
    Event ID:  20
    Task Category:  Windows Update Agent
    Level:  Error
    Keywords:  Failure,Installation
    User:  SYSTEM
    Description:
    Installation Failure: Windows failed to install the following update with error 0x80070005: Windows Server 2008 Service Pack 2 (KB948465).
    -----

    As you may know, error 0x80070005 is ERROR_ACCESS_DENIED.

    Just prior to the error above, I found a bunch of errors similar to the following:
    -----
    Log Name:  System
    Source:  Microsoft-Windows-Servicing
    Event ID:  4375
    Task Category:  None
    Level:  Error
    Keywords:  Classic
    User:  N/A
    Description:
    Windows Servicing failed to complete the process of setting package Package_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005 () into Staged(Staged) state
    -----

    I did a search for those packages and found them in C:\Windows\servicing\Packages.

    So, I've reset ownership and permissions on that folder and its contents, and on several others and will retry SP2.  If it works, I'll post an update with the details.  Wish me luck...


    Dave Kelly
    Saturday, May 30, 2009 6:43 AM
  • I tried stopping and disabling my Trend Micro A/V services, rebooted, ran the System Update Readiness tool (which found no problems), reset permissions on folders related to updates servicing (gave Administrators, SYSTEM and TrustedInstaller Full Control; gave LocalService and NetworkService Modify permission; gave Users Read/Execute permission), then I rebooted again.

    I downloaded the Stand-alone Server 2008 SP2 package and ran it.  I'M STILL GETTING THE SAME ERROR!  (Access Denied.)  SP2 Fails to install.  After it rolls back, I can't logon until I reboot; then, all the user passwords set in my Scheduled Tasks are trashed and have to be reset.

    I guess I'm stuck with SP1 -- I'm about to give up...

    Dave Kelly
    Sunday, May 31, 2009 7:47 AM
  • I have Vista 64 Ultimate and am seeing the same error:

    HP TX2500z Laptop

    Tried normal install; failed
    Tried Windows Diag install; failed.

    However I have PGP FDE 9.9.1 (has a boot loader), as well as being dual booted with Opensuse 11.1 via GRUB.

    GRUB had the same issue with the RC of SP2.

    Slowly scaling back. Will report.

    Have not tried the readiness tool yet. Perhaps that will be next, then encryption, then deleting linux.

    xored
    Sunday, June 7, 2009 2:06 AM
  • On a Dell E1705 with Vista Business X64 with PGP WDE and Opensuse Linux I had to decrypt the hard drive and get rid of grub and the Linux partitions before the SP would successfully complete.

    My HP I accidentally blew away the PGP WDE Bootloader, now I will to decrypt with the PGP WDE recovery disk and then use the Vista DVD to repair/restore the Windows boot loader and then attempt to install the SP.

    Why do I feel like MS is screwing with the Linux users.

    xored

    To get my Dell back to the way it was pre-SP I now have to reinstall linux, and the use PGP WDE to encrypt the drive. An approximate 8 - 10 hours process.

    Not to mention what I have to do with my HP and the time involved with that.

    If you have Truecrypt or GRUB or another type of boot loader even Bit Locker you mite want to remove and decrypt your drives prior to installing SP2.
    Sunday, June 7, 2009 4:34 AM
  • Hello All,

    we have experienced the same problem as you with Windows 2008 SP2 installation. After many unsuccessful trying finally we have to manage the installation of the service pack.
    We tried with registry permission reset as mentioned in following articles:

    http://support.microsoft.com/kb/949377
    http://support.microsoft.com/?kbid=313222

    but that was not helpfully for us.

    Finaly we have exported from a system where we have installed SP2 without problems the ACL with the following command:

    icacls c:\windows\* /save AclFile /T

    Then imported on the system, where we have issues installing SP2:

    icacls c:\windows\ /restore AclFile /C

    After this we tried to install SP2 again and this time it was successful.
    It appears that the permission of the trusted installer was not set everywhere where is needed.
    Hope this will be helpfully to solve your problems.
    • Proposed as answer by Daniel Perez v Wednesday, May 24, 2017 12:01 AM
    Tuesday, June 9, 2009 8:20 AM
  • Hi Dawkco,

    Did you started seeing this issue only after unsuccessful attempt of installing SP2 or did you see this earlier as well ?

    Thanks,
    Sachin
    Tuesday, June 9, 2009 8:48 AM
  • I was able to role out SP2 via WSUS to all systems however I found one DC where it failed.  Service Pack installation failed with error code 0x800f0826.  I looked up this error code but didn't find anything useful.  I then tried to to install SP2 via the stand alone download and right away it told me, that I didn't have enough free disk space, it needs 5 GB free.  I clean up some stuff and it installed ok.
    Tuesday, June 9, 2009 8:43 PM
  • Sachin,

    Hi.  If you are referring to the Windows login failure and the Scheduled Tasks passwords getting trashed, yes this only occurs after a failed SP2 install.

    After reverting to SP1 and reboot, I can login to Windows, but then I have to go and reset all of the Scheduled Tasks' passwords.  Then everything is back to normal and OK, but I'm still running on SP1.  I've tried resetting permissions everywhere recommended in various posts and KB articles, and I tried downloading the stand-alone SP2 package, but SP2 still fails the same way (at stage 3 after reboot) and then reverts to SP1.

    Although a few people seem to have worked around the issue in totally different ways, as yet, I have not seen a general solution posted.  The best solution would be for Microsoft to program the service pack to add the permissions it needs to whatever objects during the install, which would provide a higher probability of installation success.

    Dave Kelly
    Friday, June 12, 2009 7:29 PM
  • I have 400 GB free!  Now what?
    Dave Kelly
    Friday, June 12, 2009 7:30 PM
  • You may receive an “0x80070005: Access is denied" error message when you create a scheduled task on a Windows XP-based computer after you install security update 841873. Check it Microsoft tool and fixed: http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=904423&kbln=en-us
    Thursday, July 15, 2010 9:32 PM
  • That hotfix is for Windows XP.  We're talking about Windows Vista/Server 2008 here.
    Dave Kelly
    Friday, August 13, 2010 7:16 PM
  • Any word on this??? I just bricked 3 servers running the SP2 install because of this...

    MS support was no help (they had me doing silly crud like uninstalling IE8, changing the registry to disable certain base system support, etc.), all of which did no good. they did suggest trying a reinstall of the SP in safe mode (which happens to be the only interface I can log in to). I tried it but it still failed. Gets to stage 3 of 3 at 100% then fails stating "Service Pack did not install. Reverting changes. Do not turn off your computer." I can't get it to revert properly to SP1 either... yippeeee!!!

    Tuesday, August 24, 2010 4:47 AM
  • Interestingly I was able to get at least one of the servers back up by retrying the SP2 install in safe mode. The install failed but the reversion back to SP1 worked this time. Would still love to find out why SP2 won't work...
    Tuesday, August 24, 2010 5:33 AM
  • I changed a setting in windows update to "allow all users to install updates on this computer" even though I was logged in as administrator and it finally allowed the install.
    • Marked as answer by DAWKCo Monday, October 4, 2010 8:53 AM
    Monday, September 6, 2010 5:11 PM
  • I changed a setting in windows update to "allow all users to install updates on this computer" even though I was logged in as administrator and it finally allowed the install.

    Ditto! I too was installing SP2 while logged on as an Administrator, but it kept failing. Thanks to Mark's posting, I found the "Allow all users to install updates on this computer" setting in the Windows Updates "Change settings" dialog. After checking the box to enable that option, and a reboot for good measure, SP2 SUCCEEDED!! Thanks Mark.


    Dave Kelly
    • Marked as answer by DAWKCo Monday, October 4, 2010 9:01 AM
    Monday, October 4, 2010 9:01 AM
  • I had the settings for allow all users and it still failed to install.   This is on a headless system and now I cannot even get a desktop to come up.   Just have a screen that says "Service pak did not install.  Reverting changes.  Do not turn off your computer."    This showing for 3 hours now.   

    Any ideas?

     

    Tuesday, October 26, 2010 10:46 PM
  • Thank you my friend, this worked for me.

    Cheers

    Wednesday, May 24, 2017 12:02 AM