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Incidents-Suipport Group chnage doesn't 'take' RRS feed

  • Question

  • we have a continuing problem - Incident - Support group field--when changed, and having got  confirm message,

    this change 'disappears' and reverts to original.  Workaround: Check history--if it doesn't show up do it again..

    any suggestions?

    Monday, June 9, 2014 3:25 PM

All replies

  • Hi,

    are you getting any Error events in the event viewer?

    Regards


    Antoine AL Ibry

    Wednesday, June 11, 2014 9:37 PM
  • Hi,

    Sounds like a cache issue. Stop the Service Manager services and delete the Health Service State folder from the program folder of Service Manager. Start the services and try again.

    Regards
    //Anders


    Anders Asp | Lumagate | www.lumagate.com | Sweden | My blog: www.scsm.se

    Thursday, June 12, 2014 11:00 AM