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Word (360) has not been saving- instead rebooting! RRS feed

  • Question

  • For what appears to be no reason whatsoever, when I save a Word document the application crashes anf instantly relaunches. In doing so, it does not save... and while at times a "live autorecover" is preserved, saving that or any Word doc simply repeats the proccess. 

    I have tried; 

    - Closing and opening the application, no effect.

    - Rebooting CPU, no effect. 

    - Removing and reinstalling the application, no effect. 

    - Seeking advice of a Native Shaman, no effect. 

    - Praying to Baby Jesus, no effect. 

    - Emailing Bill Gates, no effect. 

    Please offer effective advice and resolve. 

     
    Wednesday, June 6, 2018 4:01 AM

All replies

  • Hi,

    Does the issue only happen to one specific file? Please try to create a new document, try to save it and confirm if the issue can be reproduced.

    If the issue only happens to one specific file, try to use Save As button, confirm if the document can be saved correctly. Additionally, try to copy the content to a new document, save new document to replace this one as a workaround.

    If the issue happens to all documents saving, please collect your detailed Word version number: Go to File > Account > About Word. Disable any third-party antivirus programs, make sure you have installed latest updates for Office.


    Best Regards,
    Winnie Liang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Thursday, June 7, 2018 9:37 AM
  • Any updates on the issue?

    Best Regards,
    Winnie Liang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Friday, June 15, 2018 9:52 AM