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DPM 2012 R2 Client Console Crashes RRS feed

  • Question

  • Hi,

    We have configured SC DPM 2012 R2 on our environment with SQL 2012 on Back-end as database. For now everything of the DPM is working smooth, but we are having some issue with Console at client end. We have installed the console on the client to manage the DPM Server and whenever we try to open DPM 2012 R2 console on client it gets crash with error 999 on event Viewer.

    Here is the detail event from the client machine.

    Log Name:      Application

    Source:        MSDPM

    Date:          5/14/2015 1:06:33 PM

    Event ID:      999

    Task Category: None

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      CL01.abc.com

    Description:

    An unexpected error caused a failure for process 'mmc'.  Restart the DPM process 'mmc'.

     

    Problem Details:

    <FatalServiceError><__System><ID>19</ID><Seq>0</Seq><TimeCreated>5/14/2015 7:21:33 AM</TimeCreated><Source>DpmThreadPool.cs</Source><Line>163</Line><HasError>True</HasError></__System><ExceptionType>InvalidCastException</ExceptionType><ExceptionMessage>Specified cast is not valid.</ExceptionMessage><ExceptionDetails>System.InvalidCastException: Specified cast is not valid.

       at System.Data.SqlClient.SqlBuffer.get_Byte()

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.Datasource.RefreshProperties(OMSqlRetryReader reader)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.SQL.SQLDataSource.RefreshProperties(OMSqlRetryReader reader)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.Datasource..ctor(OMSqlRetryReader reader, Guid protectionGroupId, DpmObjectType objectType, DpmServer server)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.SQL.SQLDataSource..ctor(DpmServer dpmServer, OMSqlRetryReader reader, Guid protectionGroupId, SQLObjectType objectType)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.SQL.SQLObjectFactory.CreateDataSource(OMSqlRetryReader reader, Guid pgId, DpmObjectType objectType, DpmServer server)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmHelper.ConstructDatasource(OMSqlRetryReader reader, Guid protectionGroupId, DpmServer dpmServer, InquiryPath jp)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmServer.ReadOrphanProtectionGroup(IMCatalogDBReader dbReader)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmServer.InitializeProtection()

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmServer.GetProtectionGroupWithId(Guid pgId)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.BackupSLAAlert.get_PG()

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.UiAlert.get_ProtectedGroupText()

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.AlertsGroupingListView.GetSubItem(Int32 columnIndex, Alert alert)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.AlertsGroupingListView.CreateGlvItem(Alert alert)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.AlertsGroupingListView.AddAlert(Alert alert)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.AlertsView.OnAlertAdd(Object sender, AlertChangedEventArgs e)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.AlertController.AddAlert(List`1 alertList)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.AlertController.AddAlertOnUI(Object param)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Utils.ThreadMarshaller.Raise(Object state)</ExceptionDetails></FatalServiceError>

     

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="MSDPM" />

        <EventID Qualifiers="0">999</EventID>

        <Level>2</Level>

        <Task>0</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2015-05-14T07:21:33.000000000Z" />

        <EventRecordID>18362</EventRecordID>

        <Channel>Application</Channel>

        <Computer>cl01.abc.com</Computer>

        <Security />

      </System>

      <EventData>

        <Data>An unexpected error caused a failure for process 'mmc'.  Restart the DPM process 'mmc'.

     

    Problem Details:

    &lt;FatalServiceError&gt;&lt;__System&gt;&lt;ID&gt;19&lt;/ID&gt;&lt;Seq&gt;0&lt;/Seq&gt;&lt;TimeCreated&gt;5/14/2015 7:21:33 AM&lt;/TimeCreated&gt;&lt;Source&gt;DpmThreadPool.cs&lt;/Source&gt;&lt;Line&gt;163&lt;/Line&gt;&lt;HasError&gt;True&lt;/HasError&gt;&lt;/__System&gt;&lt;ExceptionType&gt;InvalidCastException&lt;/ExceptionType&gt;&lt;ExceptionMessage&gt;Specified cast is not valid.&lt;/ExceptionMessage&gt;&lt;ExceptionDetails&gt;System.InvalidCastException: Specified cast is not valid.

       at System.Data.SqlClient.SqlBuffer.get_Byte()

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.Datasource.RefreshProperties(OMSqlRetryReader reader)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.SQL.SQLDataSource.RefreshProperties(OMSqlRetryReader reader)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.Datasource..ctor(OMSqlRetryReader reader, Guid protectionGroupId, DpmObjectType objectType, DpmServer server)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.SQL.SQLDataSource..ctor(DpmServer dpmServer, OMSqlRetryReader reader, Guid protectionGroupId, SQLObjectType objectType)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.SQL.SQLObjectFactory.CreateDataSource(OMSqlRetryReader reader, Guid pgId, DpmObjectType objectType, DpmServer server)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmHelper.ConstructDatasource(OMSqlRetryReader reader, Guid protectionGroupId, DpmServer dpmServer, InquiryPath jp)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmServer.ReadOrphanProtectionGroup(IMCatalogDBReader dbReader)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmServer.InitializeProtection()

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.DpmServer.GetProtectionGroupWithId(Guid pgId)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.BackupSLAAlert.get_PG()

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.UiAlert.get_ProtectedGroupText()

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.AlertsGroupingListView.GetSubItem(Int32 columnIndex, Alert alert)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.AlertsGroupingListView.CreateGlvItem(Alert alert)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.AlertsGroupingListView.AddAlert(Alert alert)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.MonitoringPage.AlertsView.OnAlertAdd(Object sender, AlertChangedEventArgs e)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.AlertController.AddAlert(List`1 alertList)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Alert.AlertController.AddAlertOnUI(Object param)

       at Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Utils.ThreadMarshaller.Raise(Object state)&lt;/ExceptionDetails&gt;&lt;/FatalServiceError&gt;

    </Data>

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      </EventData>

    </Event>


    • Edited by AerrowMVP Thursday, May 14, 2015 8:20 AM
    Thursday, May 14, 2015 8:19 AM

All replies

  • Hi,

    I have seen this issue after the installation of UR2 for DPM. Which UR do you have?

    May be this post can guide you to a solution:

    DPM 2012 : Troubleshooting error 999 in event viewer
    http://scug.be/sccm/2012/11/15/dpm-2012-troubleshooting-error-999-in-event-viewer/

    Regards


    Stoyan (Please take a moment to "Vote as Helpful" and/or "Mark as Answer" where applicable. This helps the community, keeps the forums tidy, and recognizes useful contributions. Thanks!)

    Friday, May 15, 2015 2:41 PM
  • Hi Stoyan,

       I do have UR 6 But Still facing same issue.. :(

    Tuesday, May 19, 2015 6:07 AM
  • Hi,

    We've got the same problem. I had the console working fine and then I get MMC errors, Event 999, 'Specified Cast is not valid', no idea what happened. I can log on to the DPM server and run the administrator console without issue, but from my workstation I can install the console fine, but when I launch it, it opens and then the console crashes. It's not a disaster, but it is a bit frustrating.

    Interestingly, and I don't know whether it's related, the Virtual Machine Manager console crashes too, but that doesn't even get past the opening splash page (which requires a reboot to clear), and that used to work as well!!

    Hope this little bit of info helps.

    Thursday, May 21, 2015 2:53 PM
  • Has there been any update on this?  We've been experiencing the same thing too.  UR 6 didn't help this issue.
    Friday, June 5, 2015 7:04 PM
  • I was having the same problem here on a new install that I went straight to CU6 on the DPM server and attempted to apply the fixes for the console to where I was running the client console. I also made sure the versions of Microsoft Visual C++ matched the versions on my DPM server but hit the same issues.

    My fix was to run Windows Updates for applications as well as the host server (we'd updated just prior to build but not since I'd installed DPM). There were 2 updates that I installed from the list:

    Update Rollup 6 for System Center 2012 R2 - Data Protection Manager (KB3030574) - I thought this would have been in the CU6 bits I ran on my client - but it installed anyway

    Security Update for Microsoft Visual C++ 2008 Service Pack 1 redistributable package (KB2538243)

    Most likely it was the KB3030574 that did it - but now the DPM Client Console no longer crashes on this server. No reboot was required for me after these two updates.

    Hope this helps.

    Tuesday, July 7, 2015 7:29 AM
  • You're right!  I had tried manually installing UR6 on the clients, but it would always fail saying something about no application to update.  We use WSUS, so i enabled DPM 2012 R2 and sure enough, the client reported that it needed the UR6 update.  UR6 installed via windows update, now the DPM client no longer crashes at launch.  Thank you!
    Friday, July 10, 2015 8:30 PM