Lync 2010 & SfB Mixed: Agents Response Group Configuration is hidden RRS feed

  • Question

  • Lync 2010 + SfB infrastructure.

    RGS1 is on Lync 2010. RGS2 is on SfB

    Agent1 (Lync 2010) and Agent2 (SfB) belong to both RGS.

    When Agent1 opens response group configuration can only see RGS1

    When Agent2 opens response group configuration can see RGS1 and RGS2

    Sunday, February 28, 2016 8:24 AM


  • Hi,

    Base on my understanding, it maybe by design.

    To modify all RGS it is better to use the account homed at SFB Server 2015.

    Best Regards

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    Eason Huang
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    • Proposed as answer by Liinus Tuesday, March 1, 2016 7:51 PM
    • Marked as answer by Eason Huang Sunday, March 6, 2016 4:45 AM
    Monday, February 29, 2016 7:15 AM