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Cannot open document protected by AD RMS RRS feed

  • General discussion

  • Hi,

    I installed succesfully ADRMS on Windows SRV 2012 - I downloaded trial of 2013 plus and protected the document by ADRMS - read only privilege.After that I tried to open the document with my Office 2007 basic, but without success. I can open it with 2013 without problems. I ran IRM check and seems to be OK.

    I tried lots of thing, but without success.Anyone any IDEA?

    
    IRM Configuration Test (5.2.3790.360)
    
    Machine Information
    Date:	Mon Nov 25 16:12:42 2013
    Machine:	REG-FANDA [REG-FANDA.CASINO.local]
    Username:	CASINO\frantisek [Limited User]
    Operating system:	Windows 7 Professional Service Pack 1 [6.1.7601.win7sp1_gdr.130828-1532]
    Target:	RM Production Environment
    
    Check	Status	Detailed information
    1. Office System	SUCCESS	Microsoft Office System Dogfood 4 (build 12.0.6683.5000) is installed
    2. Operating system	SUCCESS	Windows 7 Professional Service Pack 1 (build 6.1.7601.win7sp1_gdr.130828-1532) is installed
    3. RM client	SUCCESS	Microsoft Rights Management client (build 6.1.7601.17514) is installed
    4. Kernel Debugger	SUCCESS	The kernel debugger is not present
    5. Registry overrides	SUCCESS	No incorrect registry key overrides was detected
    6. Service URLs	SUCCESS	The Enterprise RM service is in the Local Intranet or Trusted Sites zone
    7. IRM manifests	SUCCESS	IRM application manifests are correct
    8. Machine activation	SUCCESS	The machine is activated correctly: 514 (RMS Client v3.0 Desktop Security Processor), file:///rmactivate.exe, 25.11.2013 15:01:00 [UTC]
    9. User certificates	WARNING	No user certificates found
    10. System clock	SUCCESS	The system clock is correct
    11. Pending Reboot	WARNING	Pending reboot detected
    Action:Please reboot as soon as reasonably possible
    12. Product SKU	SUCCESS	 
    13. Network Connectivity	SUCCESS	The computer is online
    14. Domain Membership	SUCCESS	Member of CASINO domain
    15. Temporary Directory	SUCCESS	Temporary directory set to C:\Users\frantisek\AppData\Local\Temp\
    16. Incompatible applications	SUCCESS	No known incompatible applications found.
    17. User Email in AD	SUCCESS	The logged on user's email found in the AD: F.Dolezal@ACC.cz
    
    Certificates
    Type	Valid	Account	Account Type	SID	Issued On	Duration	Service URLs
    Machine	Y				25.11.2013	Always	Issued By:file:///rmactivate.exe
    
    Registry Information
    Office Activation Service	registry entry absent
    Office Enterprise Certification Service	registry entry absent
    Office Enterprise Client Enrollment Service	registry entry absent
    Office Cloud Certification Service	registry entry absent
    Office Cloud Client Enrollment Service	https://licensing.drm.microsoft.com/licensing
    Office RM Client Setup URL	registry entry absent
    Office IRM Disable	registry entry absent
    Office IRM DisablePassportCertification	registry entry absent
    Office IRM DisableCertificateValidation	registry entry absent
    Office IRM Permission Policy Path	registry entry absent
    Office Cached Enterprise Client Enrollment Service	http://adrms/_wmcs/licensing
    RMA Activation Service	registry entry absent
    RMA Enterprise Certification Service	registry entry absent
    RMA Cloud Certification Service	registry entry absent
    RM Activation Service	registry entry absent
    RM Enterprise Client Enrollment Service	registry entry absent
    RM Cloud Client Enrollment Service	registry entry absent
    Pending File Rename Operations	\??\C:\Windows\system32\spool\PRTPROCS\W32X86\1_HPZPPLHN.DLL
    Use Proxy Server	0
    Proxy Server	registry entry absent
    Don't use proxy server for	
    Use proxy autoconfig script from	registry entry absent
    IE Enhanced Security	registry entry absent
    AppInit_DLLs	empty registry value
    The Cloud Service Discovery results:	
    RM Activation Service	E_DRM_USE_DEFAULT (0x8004cf49)
    RM Certification Service	E_DRM_USE_DEFAULT (0x8004cf49)
    RM Online Publishing Service	https://licensing.drm.microsoft.com/licensing
    RM Client Enrollment Service	https://licensing.drm.microsoft.com/licensing
    The Enterprise Service Discovery results:	
    RM Activation Service	http://adrms/_wmcs/certification
    RM Certification Service	http://adrms/_wmcs/certification
    RM Online Publishing Service	http://adrms/_wmcs/licensing
    RM Client Enrollment Service	http://adrms/_wmcs/licensing

    • Changed type Justin Gu Wednesday, December 4, 2013 2:06 AM
    Monday, November 25, 2013 3:13 PM

All replies

  • You might want to try asking in a Office forum.  Office 2007 is pretty old and they are more likely to have expertise in dealing with older versions of Office and its capabilities instead of a general forum dealing with Windows Server.  Yes, I understand RMS is a feature of the OS, but capabilities available to client applications come from the client side.

    .:|:.:|:. tim

    Monday, November 25, 2013 6:10 PM
  • OK, I will do that. Thank you

    Tuesday, November 26, 2013 1:39 PM