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Issue launching .JSP website on a Windows 2003 X64 server running IE 8.0. RRS feed

  • Question

  • Hi All. Was hoping someone can help me with a problem we are having. In a Windows 2003 R2 x64 bit terminal server, we are having issue where .jsp website are not working. When user try to launch those site, they will get “Internet explorer cannot display this webpage.” We confirmed that the site is working correctly as it launches correctly on a Windows 7, XP and 2008 system. Just not working in Windows 2003. Server is already patched with latest version of java and windows update so not sure what is causing this problem. Other site launch with no issue. Only one with .jsp extension are not working. 

    here's the site we are trying to launch: https://sa.www4.irs.gov/modiein/individual/index.jsp

    Have anyone encounter this problem and have a solution? Your help is greatly appreciated! Thank you! 


    • Edited by FDhelp Thursday, November 7, 2013 3:52 PM
    Thursday, November 7, 2013 3:48 PM

Answers

  • Hi,

    I agree with Rob.

    In addition, Internet Explorer cannot display this webpage

    This problem can be caused by a variety of issues, including:

    1. Internet connectivity has been lost.

    2. The website is temporarily unavailable.

    3. The Domain Name Server (DNS) is not reachable.

    4. The Domain Name Server (DNS) does not have a listing for the website's domain.

    5. There might be a typing error in the address.

    6. If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.

    you may try the following to check the issue:

    1. Check the add-ons. Open Internet Explorer, on the Tools menu, click Manage add-ons>Show all add-ons, locate and enable the java RTE add-ons

    2. Deselect the “Automatically Detect Settings” to check how it works.

    And enable the scripting of Java applets settings:

    a. Click "Tools" --> "Internet Options" 

    b. Next, select the Security Tab, and select the "Custom Level" button

    c. Scroll down to "Scripting of Java applets"

    d. Make sure the "Enable" radio button is checked.

    e. Click OK to save your preference.

    3. Check if the java script is enabled or not.

    How to enable JavaScript in a web browser?

    http://support.microsoft.com/gp/howtoscript

    4. Reset Internet Explorer settings to see the results.

    Reset Internet Explorer settings

    http://support.microsoft.com/kb/923737

    Please understand that reset Internet Explorer to its default configuration. This step will also disable any add-ons, plug-ins, or toolbars that are installed.

    5. Uninstall the older version of Java and install the latest version and let us know the status of the issue.

    Meanwhile, please follow the steps from the link below to check the issue:

    "Internet Explorer cannot display the webpage" error

    http://support.microsoft.com/kb/956196

    If you need further assistance, I also recommend you contact with Windows Server-RDS Forum.

    http://social.technet.microsoft.com/Forums/scriptcenter/en-US/home?category=windowsserver

    Hopefully you could resolve your issue soon.

    Regards,

    Blair Deng


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

    Monday, November 11, 2013 2:05 AM
    Moderator

All replies

  • Hi,

    You will have to debug the page yourself.... the public access portal may be different to the environment that your production TS environment...

    f12> to display the developer tool>Script tab, click "Start Debugging".... refresh the page (ctrl+f5) to reload it from the server.

    Most probable guess is that your TS's have a corrupted or overly-long UAS (please include the IE versions you are using in your questions).

    go to http://winware.org/en/

    to test the browser caps and navigator objects.

    actually I found the issue....

    f12>Networking tab>Start Capture>reload the URL.

    there is a redirect on the page that I am on(https://sa2.www4.irs.gov/modiein/individual/index.jsp).

    URL Protocol Method Result Type Received Taken Initiator Wait‎‎ Start‎‎ Request‎‎ Response‎‎ Cache read‎‎ Gap‎‎
    https://prod2appsa.rup.afsiep.net/modieinnull HTTPS  (Aborted)  0 B < 1 ms (Pending...) 0 0 0 0 0 235

    try adding afsiep.net to your trusted sites list.

    Regards.


    Rob^_^

    Thursday, November 7, 2013 11:30 PM
  • Thanks for responding Rob!

    Added afsiep.net site to the trusted site list but it is still not working. 

    I think I figure out the issue and it have to do with this: http://support.microsoft.com/kb/938397/en-us

    Just nervous about applying this hotfix as not sure if it'll break something else. Any suggestion from someone who applied this fix and have no issue with server afterward? 

    Thanks again!

    Flip

    Friday, November 8, 2013 3:47 PM
  • Hi,

    I agree with Rob.

    In addition, Internet Explorer cannot display this webpage

    This problem can be caused by a variety of issues, including:

    1. Internet connectivity has been lost.

    2. The website is temporarily unavailable.

    3. The Domain Name Server (DNS) is not reachable.

    4. The Domain Name Server (DNS) does not have a listing for the website's domain.

    5. There might be a typing error in the address.

    6. If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.

    you may try the following to check the issue:

    1. Check the add-ons. Open Internet Explorer, on the Tools menu, click Manage add-ons>Show all add-ons, locate and enable the java RTE add-ons

    2. Deselect the “Automatically Detect Settings” to check how it works.

    And enable the scripting of Java applets settings:

    a. Click "Tools" --> "Internet Options" 

    b. Next, select the Security Tab, and select the "Custom Level" button

    c. Scroll down to "Scripting of Java applets"

    d. Make sure the "Enable" radio button is checked.

    e. Click OK to save your preference.

    3. Check if the java script is enabled or not.

    How to enable JavaScript in a web browser?

    http://support.microsoft.com/gp/howtoscript

    4. Reset Internet Explorer settings to see the results.

    Reset Internet Explorer settings

    http://support.microsoft.com/kb/923737

    Please understand that reset Internet Explorer to its default configuration. This step will also disable any add-ons, plug-ins, or toolbars that are installed.

    5. Uninstall the older version of Java and install the latest version and let us know the status of the issue.

    Meanwhile, please follow the steps from the link below to check the issue:

    "Internet Explorer cannot display the webpage" error

    http://support.microsoft.com/kb/956196

    If you need further assistance, I also recommend you contact with Windows Server-RDS Forum.

    http://social.technet.microsoft.com/Forums/scriptcenter/en-US/home?category=windowsserver

    Hopefully you could resolve your issue soon.

    Regards,

    Blair Deng


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

    Monday, November 11, 2013 2:05 AM
    Moderator