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Windows 7 64 bit kernel power freeze RRS feed

  • Question

  • Hi, I have recently bought a Dell Inspiron 17 R and it came wit the default Windows 7 Home Premium 64 bit installed. I was running just fine for a few months and then began to freeze at the Windows 7 animated Logo screen, I wasn't too worried as for all I had to do was give the computer a hard reboot and it would load just fine after that. In due honesty, this became really annoying as it not only began to do this more frequently but at other times as well. For instance, if I put my computer or Laptop I should say, into hibernation and started it up later, all I would get is a black screen with no functionality. Not even a cursor. The other thing that happens is my Laptop becomes extremely quiet as if it were off, and the progress light (the one that flickers on and off) does not do any type of flickering and stays off. I can't do anything to get it to wake up from hibernation and once again have to hard reboot it. Anyway, I began to look online for a way to try to fix this problem and found many comments that pointed to the log file/event viewer. I then checked the log file/event viewer and found a code that looks like this:

     

    - System

       
    - Provider
          [ Name] Microsoft-Windows-Kernel-Power
          [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
       
      EventID 41
       
      Version 2
       
      Level 1
       
      Task 63
       
      Opcode 0
       
      Keywords 0x8000000000000002
       
    - TimeCreated
          [ SystemTime] 2010-11-28T17:23:54.026822000Z
       
      EventRecordID 18729
       
      Correlation
       
    - Execution
          [ ProcessID] 4
          [ ThreadID] 8
       
      Channel System
       
      Computer GodofDeath-PC
       
    - Security
          [ UserID] S-1-5-18
    - EventData
        BugcheckCode 0
        BugcheckParameter1 0x0
        BugcheckParameter2 0x0
        BugcheckParameter3 0x0
        BugcheckParameter4 0x0
        SleepInProgress true

     

      PowerButtonTimestamp

    0


    I have no clue on what this code means or what it says, I would however; like to get this problem solved as soon as possible, as for it is getting really annoying. In my search for an answer to this problem I have seen that some people suggest that the problem may be in the registry. I would really appreciate a solution that will work for me. I'm sorry if i'm asking for too much. Thanks again.

    Sunday, November 28, 2010 6:36 PM

Answers

  • Read this KB article:

    http://support.microsoft.com/kb/2028504

    and look under scenario 3


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Miya Yao Wednesday, December 8, 2010 7:26 AM
    Sunday, November 28, 2010 7:01 PM
  • yes, undo all OC, check your RAM etc. Do the 5 steps.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Miya Yao Wednesday, December 8, 2010 7:26 AM
    Sunday, November 28, 2010 7:37 PM

All replies

  • Read this KB article:

    http://support.microsoft.com/kb/2028504

    and look under scenario 3


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Miya Yao Wednesday, December 8, 2010 7:26 AM
    Sunday, November 28, 2010 7:01 PM
  • Ok, what would you reccommend?
    Sunday, November 28, 2010 7:05 PM
  • check the 5 steps listed under scenario 3.
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, November 28, 2010 7:30 PM
  • Should I disable the overclocking feature?
    Sunday, November 28, 2010 7:30 PM
  • I'm sorry if I'm bugging you with my problems.
    Sunday, November 28, 2010 7:31 PM
  • yes, undo all OC, check your RAM etc. Do the 5 steps.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Miya Yao Wednesday, December 8, 2010 7:26 AM
    Sunday, November 28, 2010 7:37 PM