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This computer is not running genuine Windows - 0x8004fe21 RRS feed

  • Question

  • Dear all,

    I bought a new computer 2 weeks ago, and shortly after activating Windows I get regularly a pop up stating that windows is not genuine.

    As I wanted win 7 pro 64b in english version, the vendor installed the uk version from his disc. He sold me a german version of win 7 pro 64b. Activating windows with this key worked without problems.

    Now I'm getting regularly these messages that windows is not genuine, which is rather astonishing as I know that it's an original version.

    I also read plenty of similar articles here and on other sites, which did not help.

    Items I tried so far were:

    - chkdsk

    - sfc /scannow

    - re-enter the key

    - netstop sppsvc, renaming tokens.dat and restarting sppsvc

    I don't know how to fix this problem.

    Here the MGADiag report :

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-TXHQ7-TG4K8-HDMKV
    Windows Product Key Hash: srfczK5LbBHphG1UYNca1dY/hl4=
    Windows Product ID: 00371-OEM-9046252-34606
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {4E72B94D-25D8-4E1B-923A-07F6A4AF8B16}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4E72B94D-25D8-4E1B-923A-07F6A4AF8B16}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HDMKV</PKey><PID>00371-OEM-9046252-34606</PID><PIDType>3</PIDType><SID>S-1-5-21-1705153310-3120419232-1774065170</SID><SYSTEM><Manufacturer>TAROX</Manufacturer><Model>Basic PC i7-4770 System</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1003</Version><SMBIOSVersion major="2" minor="7"/><Date>20140102000000.000000+000</Date></BIOS><HWID>EDBF3A07018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-462-534606-02-2057-7601.0000-2042014
    Installation ID: 018795500155467906037065889614375012427990714101938633
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HDMKV
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 25/07/2014 14:51:37

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000000EF60
    Event Time Stamp: 7:22:2014 17:15
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEAHKIIoHL22rJAgmaMZDmajRr/yPY=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      FPDT            ALASKA        A M I
      LPIT            ALASKA        A M I
      SSDT            PmRef        Cpu0Ist
      SSDT            PmRef        Cpu0Ist
      SSDT            PmRef        Cpu0Ist
      SSDT            PmRef        Cpu0Ist
      BGRT            ALASKA        A M I

    Hope you can help me on this.

    Thanks in advance

    Friday, July 25, 2014 1:18 PM

Answers

All replies

  • Couple of threads for this :

    http://social.technet.microsoft.com/Forums/en-US/2c7a21d2-4112-475d-87ef-5fd32e5c62aa/0x8004fe21-this-computer-is-not-running-genuine-windows?forum=w7itproperf

    http://social.technet.microsoft.com/Forums/en-US/45a45682-3b44-4e3c-98d1-c9ff008058bb/this-computer-is-not-running-genuine-windows-0x8004fe21?forum=w7itprosecurity

    http://social.technet.microsoft.com/Forums/en-US/4be6618c-e3a4-4c49-bb5b-0b5df2a2d30e/0x8004fe21-this-computer-is-not-running-genuine-windows?forum=w7itproinstall


    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Proposed as answer by arnavsharma Wednesday, August 6, 2014 1:40 AM
    Friday, July 25, 2014 3:35 PM
  • Hi Arnav,

    Thanks for your reply. As I already said in the beginning, I tried quite a lot of items posted.

    Here the results of your links:


    - sfc /scannow: no integrity violations

    - different restore point: already tried before: i took the very first restore point; did not work

    - Intel Rapid Storage, latest drivers: yes, i tried this also already. Latest Version 13.1.0.158 installed

     

    Conclusion: did not work so far.

    Friday, July 25, 2014 6:40 PM
  • Hi,

    Please try to activate your computer using telephone:

    Activate Windows on this computer

    http://windows.microsoft.com/en-us/windows/activate-windows#1TC=windows-7


    Karen Hu
    TechNet Community Support

    • Proposed as answer by arnavsharma Wednesday, August 6, 2014 1:40 AM
    • Marked as answer by Michael_LS Monday, August 11, 2014 2:14 AM
    Tuesday, July 29, 2014 3:08 AM