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Visual C++ Redistributable 2012 cannot uninstall RRS feed

  • Question

  • Hi,

    I am trying to uninstall Visual C++ 2012 Redistributable (x86), I try many times ,but it gives me this message:

    Setup Failed

    One or more issues caused the setup to fail. Please fix the issues and then retry setup. For more information see the log file.

    0x8007015e - you must restart your computer to complete the rollback of  the software.

    and here is the substance  of the file

    [1AD0:13DC][2016-09-13T17:27:08]: Burn v3.6.3542.0, Windows v6.3 (Build 9600: Service Pack 0), path: C:\ProgramData\Package Cache\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}\vcredist_x86.exe, cmdline: '/uninstall -burn.unelevated BurnPipe.{F2AA9C9A-8DC2-44DE-9CED-9674CCCBE604} {BEF1BF5D-9305-4AD5-849D-4C17831E6F4A} 4584'
    [1AD0:13DC][2016-09-13T17:27:08]: Setting string variable 'WixBundleLog' to value 'C:\Users\acer\AppData\Local\Temp\dd_vcredist_x86_20160913172708.log'
    [1AD0:13DC][2016-09-13T17:27:08]: Detect 2 packages
    [1AD0:13DC][2016-09-13T17:27:08]: Detected package: vcRuntimeMinimum_x86, state: Present, cached: Complete
    [1AD0:13DC][2016-09-13T17:27:08]: Detected package: vcRuntimeAdditional_x86, state: Present, cached: Complete
    [1AD0:13DC][2016-09-13T17:27:08]: Condition 'VersionNT >= v6.0 OR (VersionNT = v5.1 AND ServicePackLevel >= 2) OR (VersionNT = v5.2 AND ServicePackLevel >= 1)' evaluates to true.
    [1AD0:13DC][2016-09-13T17:27:08]: Detect complete, result: 0x0
    [1AD0:13DC][2016-09-13T17:28:57]: Plan 2 packages, action: Uninstall
    [1AD0:13DC][2016-09-13T17:28:57]: Setting string variable 'WixBundleRollbackLog_vcRuntimeAdditional_x86' to value 'C:\Users\acer\AppData\Local\Temp\dd_vcredist_x86_20160913172708_0_vcRuntimeAdditional_x86_rollback.log'
    [1AD0:13DC][2016-09-13T17:28:57]: Setting string variable 'WixBundleLog_vcRuntimeAdditional_x86' to value 'C:\Users\acer\AppData\Local\Temp\dd_vcredist_x86_20160913172708_0_vcRuntimeAdditional_x86.log'
    [1AD0:13DC][2016-09-13T17:28:57]: Setting string variable 'WixBundleRollbackLog_vcRuntimeMinimum_x86' to value 'C:\Users\acer\AppData\Local\Temp\dd_vcredist_x86_20160913172708_1_vcRuntimeMinimum_x86_rollback.log'
    [1AD0:13DC][2016-09-13T17:28:57]: Setting string variable 'WixBundleLog_vcRuntimeMinimum_x86' to value 'C:\Users\acer\AppData\Local\Temp\dd_vcredist_x86_20160913172708_1_vcRuntimeMinimum_x86.log'
    [1AD0:13DC][2016-09-13T17:28:57]: Planned package: vcRuntimeAdditional_x86, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
    [1AD0:13DC][2016-09-13T17:28:57]: Planned package: vcRuntimeMinimum_x86, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
    [1AD0:13DC][2016-09-13T17:28:57]: Plan complete, result: 0x0
    [1AD0:13DC][2016-09-13T17:28:57]: Apply begin
    [1AD0:13DC][2016-09-13T17:28:58]: Apply complete, result: 0x8007015e, restart: Required, ba requested restart:  No


    can someone help me PLEASE~~

    Thanks,

    Yan



    Tuesday, September 13, 2016 9:55 AM

Answers

  • Hi Yan Chi Nga,

    From the log you offered:

    >Detected package: vcRuntimeMinimum_x86, state: Present, cached: Complete

    >Detected package: vcRuntimeAdditional_x64, state: Present, cached: Complete

    It seems that your are trying to install VC++ packages 2012,however you seems already have the other latest version VC++ packages .

    Here is the VC++ packages 2012 Update4 download link:

    https://www.microsoft.com/en-us/download/details.aspx?id=30679

    Maybe this is the problem and could you please remove the exist VC++ packages and then reinstall VC++ packages 2012.  

    Hope it will be helpful to you


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, September 14, 2016 9:21 AM
    Moderator

All replies

  • Hi Yan Chi Nga,

    From the log you offered:

    >Detected package: vcRuntimeMinimum_x86, state: Present, cached: Complete

    >Detected package: vcRuntimeAdditional_x64, state: Present, cached: Complete

    It seems that your are trying to install VC++ packages 2012,however you seems already have the other latest version VC++ packages .

    Here is the VC++ packages 2012 Update4 download link:

    https://www.microsoft.com/en-us/download/details.aspx?id=30679

    Maybe this is the problem and could you please remove the exist VC++ packages and then reinstall VC++ packages 2012.  

    Hope it will be helpful to you


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, September 14, 2016 9:21 AM
    Moderator
  • Hi Yan Chi Nga,

    Haven't received your message a few days, was your issue resolved? Because the case may be closed few days later.
    If you feel the suggestion could be helpful to you, please "mark it as answer" to help other community members who have same questions and find the helpful reply quickly.
    If no, please feel free to post back and tell us the current situation in order to provide further help.
    Best regards,
    Carl Fan


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, September 20, 2016 9:13 AM
    Moderator