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Explorer exe. Application error" it says "The instruction at 0xf6628a87 referenced memory at 0x00000000 The Memory could not be read Click on OK to terminate the program

    Question

  • the other day i did the windows 2008 R2 Rebooting 

    Explorer exe. Application error" it says "The instruction at 0xf6628a87 referenced memory at 0x00000000 The Memory could not be read Click on OK to terminate the program

    i just get this error message.  If it is anything serious, there is nothing I can do.

    the 2008R2 OS was hang out of control

    what  is a major cause of error message?  is there any fix or Hotfix?
    Thursday, March 6, 2014 3:12 AM

Answers

  • Hi,

    Regarding the current issue, it may be caused by some third party software conflicting with explorer.exe or it could be a memory conflict with a driver.

     

    Signs of low memory include poor performance, low-memory or out-of-memory notifications, and display problems. I would suggest you to follow the steps provided in these methods and check if it helps in resolving the issue:

     

     

    Method 1: Run System Maintenance troubleshooter:


    Step 1 : Move your mouse to the right bottom and click on search.
    Step 2 : Type Troubleshooting in the search box and click on it
    Step 3 : On left pane click “View all” click on the "Run Maintenance task" under the System and Security.
    Step 4 : Click on the "Next" in the System Maintenance interface.

    Select "Try troubleshooting as an administrator

     

     

    Method 2: I would suggest you to run the Memory Diagnostic Tool and check if it helps.

     

    a) Press Windows key and type "memory".
    b) Click "Settings" and then click the result "Diagnose your computer's memory problems".
    c) Select the recommended option to run the tool.

     

    Check if the issue still persists. If the issue persists, increase the virtual memory.

     

    Change the size of virtual memory
    http://windows.microsoft.com/en-in/windows-8/change-the-size-of-virtual-memory

     

     

    Method 3: I would suggest you to run System File Checker tool (SFC.exe) and check if it helps. The System File Checker tool (SFC.exe) scans for missing or corrupted system files and repairs them.

    Run System File checker to see if you have any corrupted system files.

     

     

    Use the System File Checker tool to repair missing or corrupted system files

    http://support.microsoft.com/kb/929833/en-us

     

     

     

    Method 4: If issue persists follow these steps:

     

    I would also suggest you to check if the same issue occur in Safe Mode and check if the issue occurs there as well.

     

     

    Step 1: Start your computer in safe mode

    http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

     

     

    Step 2:

    Follow the Microsoft KB article to perform clean boot on the computer. A clean boot helps eliminate software conflicts.

     

    How to perform a clean boot in Windows 8.1, Windows 8, Windows 7, or Windows Vista

    http://support.microsoft.com/kb/929135

     

    Disclaimer: After you have finished troubleshooting, follow these steps from section “How to reset the computer to start as usual after clean boot troubleshooting” to reset the computer to start as usual.

     

    Hope this helps.

    Best Regards,

    Andy Qi


    Andy Qi
    TechNet Community Support

    Monday, March 10, 2014 1:43 AM
    Moderator