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BSOD - Help Needed RRS feed

  • Question

  • Hello, I've been getting a couple of Bluescreens now in the past 24 hours & my computer also randomly restarts without any warning. I have no experience with BSOD so I'm am not sure what causes it and unsure of what to do.

    The only consistant thing is that when i try to play a game the computer locks up and eventually shuts down, but as i said, it also shuts down randomly. I've got a series of different bluescreen info messages after the computer restarts, this is the last one i got:

     

    Problem signature:

      Problem Event Name: BlueScreen

      OS Version: 6.1.7601.2.1.0.768.3

      Locale ID: 1053

     

    Additional information about the problem:

      BCCode: 116

      BCP1: FFFFFA8005B094E0

      BCP2: FFFFF8800FAE4F10

      BCP3: FFFFFFFFC000009A

      BCP4: 0000000000000004

      OS Version: 6_1_7601

      Service Pack: 1_0

      Product: 768_1

     

    Files that help describe the problem:

      C:\Windows\Minidump\092711-36847-01.dmp

      C:\Users\****\AppData\Local\Temp\WER-48360-0.sysdata.xml

     

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    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

     

     

    I have very little experience with this stuff, so everything is helpful at this point, thanks.

    Tuesday, September 27, 2011 12:13 AM

Answers

  • Yep, I got the latest version (280.26). Just took a look at nvidia.com and there was a new update, a beta update (285.38), maybe I should try to install that and see how that works?

    Hello,

    possible that the problem is with the latest version. Please try installing that: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=35

    If it does not help then please contact NVIDIA Technical Support.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

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    • Marked as answer by Arthur Xie Monday, October 10, 2011 5:38 AM
    Monday, October 3, 2011 9:48 PM

All replies

  • Please upload any files from c:\windows\minidump to skydrive:

    http://mikemstech.blogspot.com/2010/08/skydrive-uploading-files-for-community.html

    I can use the debugging tools for Windows to analyze the dumps and provide options on what you might try to fix the issue.

    -- Mike Burr
    Technology
    Tuesday, September 27, 2011 2:24 AM
  • Here is some of the files from my minidump folder, there's a couple more, but these are the 6 "newest" ones.

     

    https://skydrive.live.com/redir.aspx?cid=7a11e9ef970466a9&resid=7A11E9EF970466A9!114

    Tuesday, September 27, 2011 8:48 AM
  • Hi Foqwon,

     

    As I also get a lot of BSOD I did download a program called "WhoCrashed" which can at least help you reading the dump files. Here is the link :

    http://www.resplendence.com/whocrashed

     

    Wish you good luck !

    Tuesday, September 27, 2011 2:42 PM
  • Thanks, will check that out and see if I can try make any sense of it myself.

     

    Much appreciated

    Tuesday, September 27, 2011 2:45 PM
  • Well, looks as if I've managed to solve this one. In a rather anti climactic fashion I managed to get things working by just vacuuming the fans. The fans were covered in dust which led to the computer overheating (I guess) and that caused the bluescreens and the random shut-downs.

     

    Will post a update if it starts again tho.

     

    Thanks.

    Tuesday, September 27, 2011 7:49 PM
  • Well, looks as if I've managed to solve this one. In a rather anti climactic fashion I managed to get things working by just vacuuming the fans. The fans were covered in dust which led to the computer overheating (I guess) and that caused the bluescreens and the random shut-downs.

     

    Will post a update if it starts again tho.

     

    Thanks.

    Well it looks like I spoke too soon, the computer ran just fine for a while without any noticeable problems. However, now it is just as bad as before, the computer locks up and it starts with just one program that stops responding, then you are unable to do anything. If you press ctrl + alt + delete the screen turns black and you eventually get a error message saying something along these lines:

    "Faliure to display security and shut down options.

    The logon process was unable to display sicurity and logon options when CTRL + Alt + DEL was pressed. If the operating system does not respond press esc or restart the computer by using the power switch."

     

    Wednesday, September 28, 2011 12:53 AM
  • If your computer is from OEM and still in warranty period, please contact the manufacturer and check hardware problems.
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, September 28, 2011 5:27 AM
  • Based on the dumps, you may want to check to see if you have the latest version of the NVidia driver for your video card.

     

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa8009233400, fffff8800fa7af10, ffffffffc000009a, 4}
    
    Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+801f10 )
    
    Followup: MachineOwner
    ---------
    
    7: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa8009233400, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff8800fa7af10, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    nvlddmkm+801f10
    fffff880`0fa7af10 4883ec28        sub     rsp,28h
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`0408cb88 fffff880`044ef000 : 00000000`00000116 fffffa80`09233400 fffff880`0fa7af10 ffffffff`c000009a : nt!KeBugCheckEx
    fffff880`0408cb90 fffff880`044c2867 : fffff880`0fa7af10 fffffa80`08ce1000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`0408cbd0 fffff880`044eee0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`09233400 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
    fffff880`0408cc80 fffff880`045bdec1 : fffffa80`08a1e950 00000000`00000080 00000000`00000000 fffffa80`08cc7410 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`0408cd00 fffff800`03d2bfee : 00000000`031746fb fffffa80`089d5a10 fffffa80`054ef040 fffffa80`089d5a10 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`0408cd40 fffff800`03a825e6 : fffff800`03c06e80 fffffa80`089d5a10 fffff800`03c14cc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`0408cd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    nvlddmkm+801f10
    fffff880`0fa7af10 4883ec28        sub     rsp,28h
    
    SYMBOL_NAME:  nvlddmkm+801f10
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4dd73a68
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    Followup: MachineOwner
    ---------



    -- Mike Burr
    Technology
    Wednesday, September 28, 2011 2:20 PM
  • Yep, I got the latest version (280.26). Just took a look at nvidia.com and there was a new update, a beta update (285.38), maybe I should try to install that and see how that works?
    Wednesday, September 28, 2011 7:35 PM
  • Hi,

    yes, it is recommend to apply the update.

    From the dump analyzing information, we can clearly find that the crash occurred at the nvlddmkm.sys module.

    fffff880`0408cb88 fffff880`044ef000 : 00000000`00000116 fffffa80`09233400 fffff880`0fa7af10 ffffffff`c000009a : nt!KeBugCheckEx
    fffff880`0408cb90 fffff880`044c2867 : fffff880`0fa7af10 fffffa80`08ce1000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`0408cbd0 fffff880`044eee0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`09233400 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
    fffff880`0408cc80 fffff880`045bdec1 : fffffa80`08a1e950 00000000`00000080 00000000`00000000 fffffa80`08cc7410 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`0408cd00 fffff800`03d2bfee : 00000000`031746fb fffffa80`089d5a10 fffffa80`054ef040 fffffa80`089d5a10 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`0408cd40 fffff800`03a825e6 : fffff800`03c06e80 fffffa80`089d5a10 fffff800`03c14cc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`0408cd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16

    maybe this is a knwon issue for the NVidia  side.

     

    However, if the BSOD issue still ocurs, pelase capture another dump file for analyzing.

     

    thanks.


    “Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.”
    Friday, September 30, 2011 8:17 AM
  • Yep, I got the latest version (280.26). Just took a look at nvidia.com and there was a new update, a beta update (285.38), maybe I should try to install that and see how that works?

    Hello,

    possible that the problem is with the latest version. Please try installing that: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=35

    If it does not help then please contact NVIDIA Technical Support.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer 

    • Marked as answer by Arthur Xie Monday, October 10, 2011 5:38 AM
    Monday, October 3, 2011 9:48 PM