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Intune Wipe feature Background process. RRS feed

  • Question

  • Hi All

    we are using Intune to wipe devices in our decommission process now our cyber-security team want to know what exactly this intune wipe feature does in the background ,i have already explained that it will do a factory reset of the device and remove all files and apps but they want to know if its formatting the disk because they are able to recover files from device after intune wipe .

    Saturday, October 19, 2019 10:19 AM

All replies

  • If you are referring to what happens on the device, that's up to the device -- all Intune does is call the native API on the device itself to perform this function.

    Details are at https://docs.microsoft.com/en-us/intune/remote-actions/devices-wipe.

    If you need to know what exactly happens on the device it self in detail, then you need to contact the device vendor because as noted, that's truly up to them.


    Jason | https://home.configmgrftw.com | @jasonsandys

    Saturday, October 19, 2019 3:19 PM
  • Agree with Jason. If we would like to know the background process of Wipe option, we need to query the logs or traces even codes when issue reproduce. It is better to consult the vendor or create an online support ticket to resolve this issue more effectively. Here is the online support link:

    https://docs.microsoft.com/en-us/intune/get-support#help-and-support-experience

    Best regards,

    Cici Wu


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, October 21, 2019 3:16 AM
  • I am just writing to see if this issue has any update. Also, for the problem, is there any other assistance we could provide?

     

    If anything is unclear, please feel free to let me know.

     

    Best regards,

    Cici Wu


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, October 28, 2019 1:53 AM