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Microsoft Desktop laser 6000 RRS feed

  • Question

  • os Vista Ultimate 32bit.. computer will not go to sleep when this keyboard and mouse are plugged in??( two different computers tried)..several forums all say install kb911895 update ..check updates with ms update?? but it does not come up and I am about ready to dump this mouse and keyboard..surely ms hardware will work with a ms os without causing problems??

    Friday, February 15, 2008 1:48 AM

Answers

  • Hello Fred,

     

    Can you give me the link to the method that solved your issue? I will see if I can do something for you from Windows Vista side.

     

    However, if this question is caused by hardware performance limitation, I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS    

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Please also note if you are using the most updated driver/software for the device.

     

    Regards,

    Lionel Chen

    Microsoft Online Community Support

     

    Monday, February 18, 2008 9:39 AM

All replies

  • This is really wierd!!! read on another forum of someone else having troubles and they found a solution of placing the sending unit within 2.5inches of the mouse and keyboard.... now this seems to work OK for me unit wnet to sleep on time but I dont know whether it is a very practicable solution for everyday use..I mean 2.5 inches??.. Microsoft should really sort this out or give everyone their moneyback and take this usless unit off the market!!

     

    Friday, February 15, 2008 5:11 AM
  • Hello Fred,

     

    Can you give me the link to the method that solved your issue? I will see if I can do something for you from Windows Vista side.

     

    However, if this question is caused by hardware performance limitation, I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS    

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Please also note if you are using the most updated driver/software for the device.

     

    Regards,

    Lionel Chen

    Microsoft Online Community Support

     

    Monday, February 18, 2008 9:39 AM