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[Forum FAQ] Common steps to start troubleshooting Windows Update issues RRS feed

  • General discussion

  • In this article, we provide you some common steps to quickly narrow down Windows Update issues. Before you post your question, you can follow the steps below to see whether the issue can be identified and resolved. If not, please post it in Windows 8/8.1 Forum with the analyzed details.

    Scenario 1: New updates can’t be checked.

      • Make sure your internet connection works fine.
      • Make sure you could connect to Windows Update Server or Microsoft Update.

    For more information about how to troubleshoot problems connecting to Windows Update or to Microsoft Update, visit the following Microsoft Web site:

    http://support.microsoft.com/kb/818018

    Scenario 2: Windows Update can’t be installed or configured.

    Suggestion 1: Run the Windows Update Troubleshooter

    1. Press WINDOWS + X combination key to open the Control Panel;
    2. Change its view by “Category”;
    3. Click Find and fix problems;
    4. Under System and Security entry, click Fix problems with Windows Update.
    5. Follow the instruction to complete it.

    Suggestion 2: Make sure the following services could startup automatically

    1. Press WINDOWS + R combination key, type “services.msc”, press Enter;
    2. Find out the following services and the dependent services:
      Windows Update
      Background Intelligent Transfer Service
      Windows Modules Installer
    3. Double click every service, on General tab, set its Startup type as “Automatic”;
    4. Click Apply and OK button.

    Note: If these services miss or damage, you need to use Windows 8/8.1 installation media restore them.

    Suggestion 3: Delete the Windows Update cache

    1. Press WINDOWS + R combination key, type “services.msc”, press Enter;
    2. Find out the Windows Update service, right click and stop it;
    3. Located to C:\Windows\SoftwareDistribution;
    4. Delete the whole SoftwareDistribution folder.

    Suggestion 4: Reset the Windows Update component

    For more information about how to reset the Windows update component, visit the following Microsoft Web site:

    http://support.microsoft.com/kb/971058

    Suggestion 5: Install the Windows Update in a Clean Boot state

    For more information about How to perform a clean boot in Windows, visit the following Microsoft Web site:

    http://support.microsoft.com/kb/929135

    Suggestion 6: Reset, refresh or restore your PC, and then try to Windows Update

    http://windows.microsoft.com/en-gb/windows-8/restore-refresh-reset-pc

    Scenario 3: You might still be repeatedly offered the same update.

    You need to check its installation status and decide if it should be installed again.

    For more information about Windows Update or Microsoft Update repeatedly offers the same update, visit the following Microsoft Web site:

    http://support.microsoft.com/kb/910339

    Here are the solutions for some common Windows Update error codes or corresponding issues:

    1. .NET Framework update installation error: "0x80070643" or "0x643"
    http://support.microsoft.com/kb/976982

    2. Error 0x800B0100 when you try to install Windows Updates or Microsoft Updates
    http://support.microsoft.com/kb/956702/en-us

    3. Error 0x80070005 in Windows Update when you try to install updates
    http://support.microsoft.com/kb/968003/en-us

    4. Error message 80246008
    http://support.microsoft.com/kb/971058

    5. Error message 80070003
    Stop Windows Update service, rename SoftwareDistribution and catroot2 folder, then restart Windows Update service.

    6. Error message 0x80072f8f
    Check and correct PC’s Time and Date. 

    7. Automatic Windows update settings is gray out.
    Please locate to the below registry:
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU.
    Add Value name: NoAutoUpdate
    Value data: 0 or 1
    0: Automatic Updates is enabled (default).
    1: Automatic Updates is disabled.

    Windows Store app update general troubleshooting steps

    If you're unable to open the Store, try running the Apps troubleshooter

    If you can’t find the app update. Please consider these scenario:

    1. Confirm if you set the proxy which affect the Windows store update. For more information about using authenticated proxy servers together with Windows 8, visit the following Microsoft Web site: http://support.microsoft.com/kb/2778122
    2. Confirm the app is available in your current region;
    3. Make sure “Automatically update my apps” is set to Yes;
    4. Make sure the latest updates are installed on your PC and that your antivirus program isn't preventing the app from running.
    5. Make sure the app isn't blocked by Windows Firewall
    6. Sync your app licenses.
    7. Try to clear the Windows store cache on your PC:
      1. Press WINDOWS + R combination key, type “wsreset”, press Enter;
      2. Try to install the update again.

    Applies to: Windows 8 and Windows 8.1


    Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.



    • Edited by ForumFAQ Friday, February 7, 2014 4:31 AM
    Friday, February 7, 2014 4:12 AM