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Vista keeps restarting + logging off screen is stuck RRS feed

  • Question

  • Apologies if this thread is in the wrong place but if possible, please move it to the correct forum. ;)

    I am using Inspirion 1525 with Vista, obviously. My mother began experiencing problems with her laptop over a month ago or so. She would try to shut it down but it would stay frozen in the 'Logging Off' mode and would remain so for hours. She would turn it off by pressing the power button. What are the effects of manually turning it off all the time?

    Also, when successfully shutting down vista without doing it manually, it would sometimes turn on again by itself.

    I would like to fix my mother's laptop without resorting to system restore and whatnots. I suspect it could be a hardware problem but I have no idea how to go about finding specifcally which bit. Or if anyone knows of this kind of issues with vista? :P
    Sunday, December 28, 2008 12:01 AM

Answers

  •  

    Hi,

     

    Firstly, I would like to share the following information with you:

     

    When a Windows system shuts down, messages are sent to the devices, system services, and programs that are installed on the computer to notify them that Windows is preparing to shut down. The operating system waits for responses from programs that are running to make sure that the programs save unsaved data to the hard disk and shut down properly. Each device, service, and program that is running usually responds to the shutdown message with a message that states the program can be closed.

     

    If everything works well, the computer is able to shutdown automatically and we need not turn it off manually.

     

    However, sometimes we may experience one or more of the following symptoms when we try to shut down the computer:

    a)     The computer stops responding (hangs). When this symptom occurs, a teal or black screen may be displayed.

    b)     The computer does not turn off when you receive the "It is now safe to turn off your computer" message.

    c)     An error message is displayed on the screen.

    d)     The computer restarts instead of shutting down (actually, it means the system crashes during the shutdown process and then restarted as a result).

     

    Here are typical causes which may affect the Power Management and thus may cause shutdown problems:

    a)     Faulty or incompatible device drivers.

    b)     System services that either do not respond correctly or send busy request messages to the system.

    c)     Faulty or incompatible programs.

    d)     The BIOS is out of date.

     

    At this time, please try the following suggestions:

     

    1.    Scan your system to make sure that the system is virus free. Temporarily disable your anti-virus software to see if this problem is gone.

     

    2.    Please ensure that both hardware and software installed on the computer are compatible with Windows Vista.

     

    3.    Please check if the computer has second hard drive, Optical Disk Drive or some particular specifications. If so, please temporarily unplug the devices to test the issue again. In other words, we can remove all the unnecessary hardware and only leave the essential one on the computer to have a test.

     

    4.    Please make sure that all the device drivers and BIOS are installed properly and up-to-date. Since this issue is related to hardware, it is recommend that you involve your computer’s manufacture for technical support.

     

    5.    Please perform a Clean Boot to check the issue.

     

    Clean boot

    =================

    1)    Click the Start Button type "msconfig" (without quotation marks) in the Search box, and then press Enter.

    Note: If prompted, please click Continue on the User Account Control (UAC) window.

    2)    Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3)    Click the "Startup" tab, click "Disable All" and click "OK".

     

    Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.

     

    NOTE: we can go back to normal boot by running msconfig again and checking on Normal Startup in the General tab.

     

    In the Clean Boot Environment, the third party services and applications are disabled, please check if the issue reoccurs at this time.

     

    If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You may use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit.

     

    If the issue persists, please also help collecting the following information for further research:

     

    1.    Please run sigverif to check drivers.

    1)    To access it, click Start, type "sigverif" in Search Box and press enter.

    2)    Click on Advanced and select View Log. Click Start. The program scan all the device drivers.

    3)    On completion of the scan, it will list down those which are not digitally signed.

     

    please use Windows Live SkyDrive (http://www.skydrive.live.com/) to upload the log file and then share the URL with me.

     

    2.    Please also check the event log to see if there are some related error messages.

     

    Hope this helps.

     

    Nicholas Li - MSFT

     

     


    Nicholas Li - MSFT
    Monday, December 29, 2008 11:39 AM
    Moderator

All replies

  •  

    Hi,

     

    Firstly, I would like to share the following information with you:

     

    When a Windows system shuts down, messages are sent to the devices, system services, and programs that are installed on the computer to notify them that Windows is preparing to shut down. The operating system waits for responses from programs that are running to make sure that the programs save unsaved data to the hard disk and shut down properly. Each device, service, and program that is running usually responds to the shutdown message with a message that states the program can be closed.

     

    If everything works well, the computer is able to shutdown automatically and we need not turn it off manually.

     

    However, sometimes we may experience one or more of the following symptoms when we try to shut down the computer:

    a)     The computer stops responding (hangs). When this symptom occurs, a teal or black screen may be displayed.

    b)     The computer does not turn off when you receive the "It is now safe to turn off your computer" message.

    c)     An error message is displayed on the screen.

    d)     The computer restarts instead of shutting down (actually, it means the system crashes during the shutdown process and then restarted as a result).

     

    Here are typical causes which may affect the Power Management and thus may cause shutdown problems:

    a)     Faulty or incompatible device drivers.

    b)     System services that either do not respond correctly or send busy request messages to the system.

    c)     Faulty or incompatible programs.

    d)     The BIOS is out of date.

     

    At this time, please try the following suggestions:

     

    1.    Scan your system to make sure that the system is virus free. Temporarily disable your anti-virus software to see if this problem is gone.

     

    2.    Please ensure that both hardware and software installed on the computer are compatible with Windows Vista.

     

    3.    Please check if the computer has second hard drive, Optical Disk Drive or some particular specifications. If so, please temporarily unplug the devices to test the issue again. In other words, we can remove all the unnecessary hardware and only leave the essential one on the computer to have a test.

     

    4.    Please make sure that all the device drivers and BIOS are installed properly and up-to-date. Since this issue is related to hardware, it is recommend that you involve your computer’s manufacture for technical support.

     

    5.    Please perform a Clean Boot to check the issue.

     

    Clean boot

    =================

    1)    Click the Start Button type "msconfig" (without quotation marks) in the Search box, and then press Enter.

    Note: If prompted, please click Continue on the User Account Control (UAC) window.

    2)    Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3)    Click the "Startup" tab, click "Disable All" and click "OK".

     

    Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.

     

    NOTE: we can go back to normal boot by running msconfig again and checking on Normal Startup in the General tab.

     

    In the Clean Boot Environment, the third party services and applications are disabled, please check if the issue reoccurs at this time.

     

    If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You may use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit.

     

    If the issue persists, please also help collecting the following information for further research:

     

    1.    Please run sigverif to check drivers.

    1)    To access it, click Start, type "sigverif" in Search Box and press enter.

    2)    Click on Advanced and select View Log. Click Start. The program scan all the device drivers.

    3)    On completion of the scan, it will list down those which are not digitally signed.

     

    please use Windows Live SkyDrive (http://www.skydrive.live.com/) to upload the log file and then share the URL with me.

     

    2.    Please also check the event log to see if there are some related error messages.

     

    Hope this helps.

     

    Nicholas Li - MSFT

     

     


    Nicholas Li - MSFT
    Monday, December 29, 2008 11:39 AM
    Moderator
  • Hi

    This issue is cause due to AHCI driver is damaged due to windows updates and when you try to boot to windows this is not able to enter to window and starts to reboot and show a bsod that you cant see due to happen so faster

    May be this can help you

    1-First Download this updates
        -SATA DRIVER click here
        -Chipset driver click Here.

    2-After download this files you need to install the chipset driver then you install the intel matrix driver but this will only unzip the       files in this patch    "C:\dell\drivers\R190228"
        You need to install the driver manually in device manager in the ATAPI IDE Controllers you need to expand the tree and choose the device IDE     HEM/HBM ATAPI Controllers start the manually installation and use the file iaAHCI.INF file

    ///****steps 1 and 2  only works if the system is able to enter to windows****///

    3-If the computer is not able to enter to windows you need to made this steps
    • Restart the computer, and go into BIOS configuration menu.
    • In the BIOS settings in onboard devices, change and revert back the SATA mode to original value, i.e. in ATA (or PATA) or IDE emulation mode). Also you need to disable the flash cache module to
    • Restart the computer to boot into Windows Vista desktop.
    • Exit all Windows-based programs.
    • Click on Vista Start Menu, type regedit in the Start Search box, and then press ENTER.
    • If you receive the User Account Control dialog box, click Continue.
    • Locate and then click the following registry subkey:

      HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Msahci

    • In the right pane, right-click Start in the Name column, and then click Modify.
    • In the Value data box, type 0, and then click OK.
    • On the File menu, click Exit to close Registry Editor and at the end you will be able to made steps 1 and 2
    once you made this steps o will be able to apply the driver updates at the end reboot the computer and get to bios and change the SATA operation to AHCI and enable the flash the cache module then save the changes and then when system is booting to DELL logo keep hold the power button until system get off and then count 5 seconds after this power on the system and system will be able to enter to windows and issue will be resolved


    The issue with the shutdown it may be related with the wireless card if you have DELL wireless 13XX you need to uninstall the driver and installed manually in device manager


    Please let me know if this help you










    Nemesis
    Tuesday, February 3, 2009 5:06 AM