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Skype for bussiness client shows error "the specified contact does not exist" for a saved contact RRS feed

  • Question

  • We have a Lync 2013 server and clients are using Skype for bussiness client.
    A Distribution List's email address was changed due to spam issues on the exchange side.
    But users had saved this Distribution List (DL) in their contacts in the Skype client.
    As a result now they get the in the skype client that either the specified contact does not exist.
    On one users client we deleted the saved contact and searched address book and he could find it fine.
    This confirms that the error was due to email address being changed on the DL.

    So now the issue is how to clear this old DL contact from all users in the company either through script or GPO.
    LInk below shows the procedure on how to re-download the address for a client:-
    [url="https://y0av.me/2015/06/08/s4bcliaddressbook/"][/url]
    If use GPO to push out registry setting and a login script to clear out the old address book files from Lync folder the would it also get rid of the saved contacts from the Skype client?

    Or is there a better way of doing it?
    Saturday, March 23, 2019 1:33 PM

All replies

  • Hi,

     

    Please try to run "Update-CsAddressBook" as Admin in SFB Control panel, this will force the update for the address book update of SFB.

     

    Then, please sign out the SFB client, and try to clear the sip cache files, then reconnect SFB to see if the legacy distribution group is still there.

    To clear the cache file, please follow the below steps:

    1.Sign out Skype for Business -> delete sign-in information         

    2.Delete sip folder under: %UserProfile%\AppData\Local\Microsoft\Office\16.0\Lync.

    3. Reconnect and see if the issue is fixed in your contact

     

    Note: You might see two subfolders under "Office" which are "15.0" and "16.0".

    For locating the specific cache files actually where they are, it depends on the exact edition that you installed, you could check it by clicking "Help", then navigate to "About Skype for Business" in the client to see the version.

     

    If the above cannot get it works, please try to force the AD replication just to start from the source of the distribution group creation. See this thread to see if it helps: https://social.technet.microsoft.com/Forums/exchange/en-US/6a0577dc-acc1-4010-b4d7-37de16aafcbc/unable-to-delete-legacy-distribution-group?forum=exchange2010

    By the way, MS has never provided any GPO method for forcing the publish or update the distribution group from Admin side for users.

    Kind regards, 

    Calvin Liu


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    • Proposed as answer by Calvin-Liu Monday, April 1, 2019 10:30 AM
    Monday, March 25, 2019 6:40 AM
  • Hi,

     

    Are there any update for this query? If the reply is helpful to you, please try to mark it as an answer, this will make answer searching in the forum easier and be beneficial to other community members as well. :)

    Kind regards, 

    Calvin Liu


    Please remember to mark the reply as an answer if you find it is helpful. It will assist others who has similar issue. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to shareexplore and talk to experts about Microsoft Teams.


    Wednesday, April 3, 2019 10:05 AM