locked
blue screen appears when installing cs5 RRS feed

  • Question

  • hp laptop g4, windows 7,32 bit.

    when installing cs5 master collection i get a blue screen

    saying a message dumping flies...........

    how cn i get the problem solved?

    Monday, January 23, 2012 9:21 AM

Answers

  • Hello,

    That may be due to a conflict with another driver.

    Please use Microsoft Skydrive to upload dump files (c:\windows\minidump). Once done, post a link here.

    If you want to debug dump files by yourself, refer to that: http://support.microsoft.com/kb/315263

    You can also contact Microsoft CSS or Adobe Technical Support for assistance.



    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.  

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Marked as answer by Arthur Xie Friday, February 3, 2012 11:56 AM
    Tuesday, January 24, 2012 8:46 PM

All replies

  • Don't know, but CS5 Master Collection is better optimized for 64bit OS.  Running on a 32bit machine (when it does install) is asking for trouble.
    Monday, January 23, 2012 5:16 PM
  • Adobe products are a little weird sometimes with how they interface with
    the drivers of the system, what does an analysis of the dump files show,
     
     

    -- Mike Burr
    Interesting Reading on Technology and Finance
    Monday, January 23, 2012 5:23 PM
  • This problem can be solved by turning off all un-essential programs. Adobe has many features and can take a while. But adobe CS5 is natively 64Bit. I suggest you install a 32bit version which can be given free complimetary by Adobe if you have purchased.

    If you are using software downloaded from torrents, then you may encounter problems such as blue screen. Only way to solve it would be keep a backup of your pc.

     

    Check the requirements for Adobe CS5

     

    http://www.adobe.com/products/premiere/tech-specs.html


    Professional In Computing - Please Contact for Help. Please remember to click “Mark as Answer” on the post that helps you This can be beneficial to other community members reading the thread.
    • Proposed as answer by Vishdafish Monday, January 23, 2012 6:28 PM
    Monday, January 23, 2012 6:28 PM
  • Hello,

    That may be due to a conflict with another driver.

    Please use Microsoft Skydrive to upload dump files (c:\windows\minidump). Once done, post a link here.

    If you want to debug dump files by yourself, refer to that: http://support.microsoft.com/kb/315263

    You can also contact Microsoft CSS or Adobe Technical Support for assistance.



    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.  

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Marked as answer by Arthur Xie Friday, February 3, 2012 11:56 AM
    Tuesday, January 24, 2012 8:46 PM