locked
HP print driver install failure RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    I have been using a HP Photosmart 110 printer with my Toshiba Satellite for over 2 years with no problems. I had to do a factory restore to the computer and now the driver will not install. I have all the Microsoft updates installed. The HP disk will not run and I have downloaded the newest version and the same results. The install dies after you start the setup program it starts to extract. When it reaches 100% it just stops and nothing is done. There is no error message displayed but in the log files this appears

    Faulting application name: Setup.exe_HP Installer, version: 14.0.290.0, time stamp: 0x4afe6917

    Faulting module name: Setup.exe, version: 14.0.290.0, time stamp: 0x4afe6917

    Exception code: 0xc0000094

    Fault offset: 0x00098a2b

    Faulting process id: 0x12c8

    Faulting application start time: 0x01cf67c6681f8d1a

    Faulting application path: C:\Users\Micky63\AppData\Local\Temp\7zS578F\Setup.exe

    Faulting module path: C:\Users\Micky63\AppData\Local\Temp\7zS578F\Setup.exe

    Report Id: a6ee7fdb-d3b9-11e3-a848-00266ce02c4

    Sunday, May 4, 2014 7:07 PM

Answers