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w7 key after w10 upgrade RRS feed

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    Hi All,

    I have a customer with a W7 machine that got updated to W10.  He did not call me before the month ran out.  W10 is a really bad choice for him.

    I looked all over his computer and did not find a w7 sticker.   (It is one of these Dell's build into the back of the monitor.)

    Is there some utility that would still have his w7 key and info?   msinfo32 maybe?  If I can get his key, I have w7 disks.

    Many thanks,
    -T


    Friday, January 6, 2017 7:07 PM

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    You will need to reinstall Windows 7 using the proper Dell Windows Reinstallation Disc which does not require the product key.

    Carey Frisch

    Friday, January 6, 2017 7:51 PM
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    Thank you.  Not the question I asked though.  Customer can not locate his disks.
    Friday, January 6, 2017 7:54 PM
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    A Dell with Windows 7 but no COA (would have a Windows 8 or 10 logo label) if legitimate, would have been an OEM facilitated downgrade. The only supported method of reinstall would be to use a Dell recovery DVD. It will not prompt for a product key (therefore there is no need for you or your customer to know it) and will activate if the hardware is designed for that. If the Windows 7 was put on from some other means, then this does not apply.
    • Edited by Tripredacus Friday, January 6, 2017 8:01 PM
    Friday, January 6, 2017 8:01 PM
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    Customer "finally" found his coa.

    In the future, is the w7 key there somewhere in the computer?

    Friday, January 6, 2017 10:07 PM
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    The Magical Jelly Bean Keyfinder is a freeware utility that retrieves your Product Key. However, it cannot retrieve a product key from the original operating system you upgraded from since that license was subsumed into the upgrade license. You would still have to find the original COA or use the PC manufacturer's recommended recovery method.

    Carey Frisch


    Friday, January 6, 2017 11:29 PM
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    I adore these two as well:

        http://www.nirsoft.net/utils/product_cd_key_viewer.html
        https://www.tenforums.com/software-apps/2577-showkeyplus.html

    the ten forums can dig out archived keys

    Saturday, January 7, 2017 2:44 AM
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    Hi ToddAndMargo3,

    If you are using the OEM product key, it is recommended to ask for help from the device manufacturer support.

    Here is a link for reference of finding your Windows 10 product key after upgrading.
    How to Find the Windows 10 Product Key After an Upgrade
    https://blogs.technet.microsoft.com/canitpro/2015/11/11/how-to-find-the-windows-10-product-key-after-an-upgrade/

    Best regards

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, January 9, 2017 6:13 AM