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Drafts in Outlook (Office 2016) disappear RRS feed

  • Question

  • If I start an email, and get distracted, it disappears. I do have it set to save drafts in the drafts folder after one minute, but they do not save anywhere. Help!!
    Monday, April 30, 2018 8:24 PM

All replies

  • Hi,

    Please first make sure you have installed all available updates for your Office 2016, then check whether this issue continues.

    Does this issue happen if we try starting Outlook in safe mode? Press Win key + R to open the Run command, type outlook /safe and press Enter. If this issue doesn't happen in safe mode, then we may try disabling all add-ins to see the result.

    Besides, we may also try recreating the Outlook email template via renaming the NormalEmail.dotm file. Then restart Outlook to see the result. By default, the NormalEmail.dotm file is stored in the following location:

    drive:\Users\%username%\AppData\Roaming\Microsoft\Templates

    Hope this helps.

    Regards,
    Steve Fan


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    • Proposed as answer by Steve Fan Sunday, May 6, 2018 11:30 AM
    Tuesday, May 1, 2018 7:30 AM
  • Hi,

    Is this issue resolved now? Please don't hesitate to post back if you would like further assistance.

    Regards,
    Steve Fan


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Sunday, May 6, 2018 11:31 AM