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Blue Screen of Deaths problem is hal.dll? RRS feed

  • Question

  • Hi there,

    I have a brand new Toshiba A505-S6972 which came with a pre-installed version of Vista.
    I ordered myself a copy of Windows 7 Home Premium (which was sols to me by Toshiba for 10 dollars).

    After Installing Windows 7 Home Premium (64 bit), I installed all new available drivers for my notebook.
    Most of the drivers came from 2009, I Installed Windows 7 in February 2010.
    So I'm thinking my system should be up-to-date..

    The big problem is when I play games or other big applications I get a BSOD,
    my system restart itself, and I get a windows solution center pop-up.
    When I start searching for a solution, it tells me there isn't any available.
    This is what I get after the system restart:
    ----------------------------------------------------------------------------------------------------------------------------------
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: a
    BCP1: 0000000000000000
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF80002FFC477
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\031710-22932-01.dmp
    C:\Users\Quirijn\AppData\Local\Temp\WER-39452-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    ----------------------------------------------------------------------------------------------------------------------------------

    Please help me out, because I really don't know what I should do?!

    Here are reports of the last 3 BSOD's I had:
    (I used a program called Blue Screen Viewer from NiRsoft to show me this)

    ==================================================
    Dump File : 031710-23384-01.dmp
    Crash Time : 17-Mar-10 21:48:50
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : 00000000`00000000
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000000
    Parameter 4 : fffff800`02a02477
    Caused By Driver : hal.dll
    Caused By Address : hal.dll+2477
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Computer Name :
    Full Path : C:\Windows\minidump\031710-23384-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7600
    ==================================================

    ==================================================
    Dump File : 031710-22932-01.dmp
    Crash Time : 17-Mar-10 21:24:03
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : 00000000`00000000
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000000
    Parameter 4 : fffff800`02ffc477
    Caused By Driver : hal.dll
    Caused By Address : hal.dll+2477
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Computer Name :
    Full Path : C:\Windows\minidump\031710-22932-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7600
    ==================================================

    ==================================================
    Dump File : 031710-45318-01.dmp
    Crash Time : 17-Mar-10 18:46:59
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : 00000000`00000000
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000000
    Parameter 4 : fffff800`02a10477
    Caused By Driver : hal.dll
    Caused By Address : hal.dll+2477
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Computer Name :
    Full Path : C:\Windows\minidump\031710-45318-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7600
    ==================================================

    I did a clean install of Windows 7 Home premium 64 Bit btw,
    because I know what kind of mess you can get when using the upgrade-option!

    I hope I gave you guys enough information, and I'm really glad with any help you can give me!

    Wednesday, March 24, 2010 6:59 PM

Answers

  • Hi,

     

    Generally, BSOD requires codec debug and source file analysis, it is recommended to contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. Here I would like to propose some common troubleshooting based on my research.

     

    According to the BCCodes, I found the Bug Check String:

     

    Bug Check 0xA: IRQL_NOT_LESS_OR_EQUAL

     

    You can visit the above link for causes and resolutions.

     

    Best Regards

    Dale

     

    • Marked as answer by Dale Qiao Monday, March 29, 2010 12:59 AM
    Thursday, March 25, 2010 8:48 AM

All replies

  • I have encountered this one before on XP, the resolution was a driver issue with the WI / FI card. Had bad driver. Took couple of weeks to figure out. I would recommend double checking all drivers you loaded and insure that they are WHQL'd. Otherwise "Clean Install", which is what I wound up doing anyway.

     

    • Proposed as answer by hogantlh Wednesday, March 24, 2010 9:08 PM
    Wednesday, March 24, 2010 9:07 PM
  • Hi,

     

    Generally, BSOD requires codec debug and source file analysis, it is recommended to contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. Here I would like to propose some common troubleshooting based on my research.

     

    According to the BCCodes, I found the Bug Check String:

     

    Bug Check 0xA: IRQL_NOT_LESS_OR_EQUAL

     

    You can visit the above link for causes and resolutions.

     

    Best Regards

    Dale

     

    • Marked as answer by Dale Qiao Monday, March 29, 2010 12:59 AM
    Thursday, March 25, 2010 8:48 AM
  • seems that i have the same error; after debug i see that NETw5s64.sys is the problem (Intel wifi drv) THERE IS NOT a solution on that ISSUE YET, pls check links below

    You can update your drv from intel (they say that is an improvement but the problem is not solved)

    You can choose to shut down the wifi while gaming

    I've done research on the NETw5s64.sys and it looks there is a real problem with this Intel driver on many computers. At this moment Intel does not have a solution yet.

    there some discussions on Intel Support Community (and a new driver, but it did not solve this trouble, just a small improvement):

    Intel drivers: http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Wireless+Networking&ProductLine=Intel%C2%AE+WiFi+Products&ProductProduct=Intel%C2%AE+WiFi+Link+5300+and+Intel%C2%AE+WiFi+Link+5100+products&ProdId=3062&LineId=1784&FamilyId=1783

    wireless detect: http://www.intel.com/support/wireless/detect.htm

    forum topics: http://communities.intel.com/message/84480#84480; http://communities.intel.com/thread/6030?start=15&tstart=0; http://communities.intel.com/message/80484#80484.

    Hopping that Intel will come with a solution SOON...

    My thread: http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/2136148f-6555-477b-b940-2467c2b62e41

    Best regads,

    Corlae

    • Edited by c0rlae Friday, March 26, 2010 3:52 PM more info
    Friday, March 26, 2010 3:50 PM