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Outlook/Exchange communication has gone whacky RRS feed

  • Question

  • Small business customer (CPA Firm) has Exchange 2013 and mostly office 365 business on client PCs. In the last couple of days, some users started getting a message saying that their Exchange mailbox had been moved and giving the option to use old data or use a temporary mailbox. I looked that message up and the solution offered was to create a new outlook profile, However, when I try to do that, the wizard runs and then comes up with a message that the mailbox cannot be found on the exchange server. 

    This is happening on 2-3 PCs out of 10 in the office. I suspect that perhaps an office 365 update may have caused it, but I can't find any articles referencing these exact circumstances. OWA seems to work fine.

    I am in the process of updating my Exchange server to the latest CU, but this problem seems to be more on the outlook side than the exchange side. 

    Any ideas?

    Thanks!

    • Moved by Edward van BiljonMVP Wednesday, October 17, 2018 6:37 AM Moved to correct Forum
    • Moved by Manu Meng Wednesday, October 17, 2018 9:23 AM relocate
    Tuesday, October 16, 2018 6:21 PM

All replies

  • Actually it sounds like you might be having a problem with Autodiscover.

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!


    Wednesday, October 17, 2018 6:27 AM
  • Hi Mike B Miller,

    Based on your description, I will help your move it to Outlook forum.

    Regards,

    Kyle Xu


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    Wednesday, October 17, 2018 9:21 AM
  • Hi Mike,

    Could you please share the detailed error message mentioned in your thread so that we can understand better about your issue? 

    As per your concern about the recent update for Office 365, have you checked if the problematic machines are running the same build of Outlook as the working ones?

    Any findings, feel free to post back.

    Regards,

    Yuki Sun


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Thursday, October 18, 2018 9:39 AM