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MSN Client Watson Reporting LEGACY problem RRS feed

  • Question

  • Have had dozens of crashes -- some of them use subject line msg.  What does LEGACY mean?  Like could it be that it's an admission that Windows Vista is flawed???  Needs Service Pack I pronto??  Anybody else had this problem reported? 

    Thursday, February 7, 2008 3:51 PM

Answers

  • Hello,

     

    Thank you for the feedback!

     

    Please understand that to troubleshoot the blue screen issues, we usually need to perform debugging. However, in this forum, we do not provide debugging support. If you would like to perform debugging, please contact Microsoft Customer Support Service (CSS).

     

    To obtain the phone numbers for specific technology request, please refer to the website listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US,  please refer to http://support.microsoft.com for regional support phone numbers.

     

    Having said that, I'd still like to provide the following general troubleshooting steps to see if we can eliminate this problem:

     

    Note: Please perform a complete system backup first. If any unexpected issue occurs, we can quickly restore the system to the current status.

     

    1.    Update the drivers for the motherboard and video card.

    2.    Scan your system to make sure that the system is virus free. If you have recently installed any software, hardware or drivers, please remove them.

    3.  Ensure all the hardware devices, installed device drivers, and installed applications are all compatible with Windows Vista.

    For Compatibility information, please refer to Windows Vista Hardware Compatibility List:
    http://winqual.microsoft.com/hcl/

    4.  Disable all the third party startup programs and services by using the MSConfig.exe utility shipped with Windows Vista. To use this tool, you can refer to the following Microsoft Knowledge Base article:

    (KB929135) How to troubleshoot a problem by performing a clean boot in Windows Vista
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;929135

    If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You may use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit.

     

    However, if the issue still persists, please contact Microsoft Customer Support Service (CSS) for further troubleshooting. I hope the problem will be resolved soon. Thanks!

     

    Regards,

    Lionel Chen

    Microsoft Online Community Support

     

    Tuesday, February 12, 2008 2:15 AM

All replies

  • Hello,

     

    Thank you for posting!

     

    Please understand that “legacy” has more than one means, depending on the context. It’s sometimes used to describe old or out-of-date things in computer science..

     

    To troubleshoot this issue, please let me know some more information:

     

    1.    When you said “crash”, does it mean system crash with blue screen? Or some application crashes with an error message?

    2.    If it’s an application crash, can you make a screenshot to show the error? If not, please confirm the error message again.

    3.    The version of your Windows Live Messenger. If it’s an old version, please update it via the following page:

    http://get.live.com/messenger/overview?wa=wsignin1.0

     

    More information about this issue is preferred. Thanks!

     

    For your convenience to send us the screenshots, I create a workspace for you. You can upload the information files to the following link.  (Please choose "Send Files to Microsoft")

     

    Workspace URL: (https://sftasia.one.microsoft.com/ChooseTransfer.aspx?key=9cf70239-b6e7-494b-90f4-febf7b57e22a)

    Password: xRtC9L6jBG2@[

     

    Note: Due to differences in text formatting with various email clients, the workspace link above may appear to be broken.  Please be sure to include all text between '(' and ')' when typing or copying the workspace link into your browser.

     

    Regards,

    Lionel Chen

    Microsoft Online Community Support

     

    Monday, February 11, 2008 7:06 AM
  • I've had both blue screen crashes mini012088-02.dmp and MSN Client Watson reporting under the problem column LEGACY -- so is it my MSN premium mail client?  I have the latest upgrade for that and just upgraded Live Messenger.  It's a new Dell laptop and I've just run system check -- everything is ok.  Many, many unexpected shutdowns.

     

    Monday, February 11, 2008 3:38 PM
  • Hello,

     

    Thank you for the feedback!

     

    Please understand that to troubleshoot the blue screen issues, we usually need to perform debugging. However, in this forum, we do not provide debugging support. If you would like to perform debugging, please contact Microsoft Customer Support Service (CSS).

     

    To obtain the phone numbers for specific technology request, please refer to the website listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US,  please refer to http://support.microsoft.com for regional support phone numbers.

     

    Having said that, I'd still like to provide the following general troubleshooting steps to see if we can eliminate this problem:

     

    Note: Please perform a complete system backup first. If any unexpected issue occurs, we can quickly restore the system to the current status.

     

    1.    Update the drivers for the motherboard and video card.

    2.    Scan your system to make sure that the system is virus free. If you have recently installed any software, hardware or drivers, please remove them.

    3.  Ensure all the hardware devices, installed device drivers, and installed applications are all compatible with Windows Vista.

    For Compatibility information, please refer to Windows Vista Hardware Compatibility List:
    http://winqual.microsoft.com/hcl/

    4.  Disable all the third party startup programs and services by using the MSConfig.exe utility shipped with Windows Vista. To use this tool, you can refer to the following Microsoft Knowledge Base article:

    (KB929135) How to troubleshoot a problem by performing a clean boot in Windows Vista
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;929135

    If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You may use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit.

     

    However, if the issue still persists, please contact Microsoft Customer Support Service (CSS) for further troubleshooting. I hope the problem will be resolved soon. Thanks!

     

    Regards,

    Lionel Chen

    Microsoft Online Community Support

     

    Tuesday, February 12, 2008 2:15 AM