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Computer boots to recovery screen. Can't repair. no disks. RRS feed

  • Question

  • Hi guys, 

    I have a fairly new (2 years old) Samsung touch screen computer.

    Windows was pre-installed (7 i think) so i have NO WINDOWS DISKS.

    Windows automatically upgraded me to win 10 and since then i'm having no end of trouble. Computer freezing taking 5 mins to open a photo.

    I tried a "reset" keeping files and settings. This blue screened said "was unable to reset PC" and took me back to the main login. I was able to re log into the computer and still sort of use some things.

    So i decided to try a "restore to factory reset and reinstall windows" --> It got to 52% and froze. Then booted into the blue troubleshoot screen. Startup repair is no help. I can now no longer get into the computer.

    I don't know what to do next??  Please help.

    Tuesday, May 31, 2016 10:20 PM

All replies

  • I might just add... i am happy to WIPE the computer... i have all my data off it...

    so looking for quickest and easiest.... (very not tech savey)

    :-)

    Tuesday, May 31, 2016 10:31 PM