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SCSM2010 Apply Incident Template when affected user is from specific AD Security group RRS feed

  • Question

  • Hello All,

    I'm looking for a way to assign incidents when they come from a staff member from a specific AD Security group.

    For Example: when Susan from School "X" (insert AD security group) sends in a request it is then assigned to the analyst who looks after the school

    I've tried making a workflow with the following criteria:

    - Affected User = SID   (entered in the SID of the AD Security group)

    - Applied Template which assigns the Incident to Analyst "X"

    This does work, but unfortunately it then makes the AD Security group the owner of the Incident so he/she wouldn't be able to see their "Recent Requests" via the portal.

    Can anyone suggest a more logical way of doing this?

    Thank you!

    Monday, January 14, 2013 10:34 PM

Answers

  • This is impossible. SCSM didn't know anything about AD Groups except of:

    1. User Roles
    2. MYGROUPS token

    For workflow you can use only object's properties.


    SCSMSolutions
    email: freemanru (at) gmail (dot) com

    Tuesday, January 15, 2013 1:37 AM