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Im trying to sign into the Microsoft authenticator app RRS feed

  • Question

  • so I'm trying to add a account onto the Microsoft authenticator app. okay it asks me what account i want to sign into, its also a personal account. so i choose the account and it asks for the accounts password okay i put in the password. everything looks good until it tells me that i need to put in a verification code for the account I'm trying to sign into. so I'm here stuck in a loop that leads to a dead end. it seems there is no actual fix for this problem so I'm a little upset by the fact that i cant get into my MICROSOFT account so i cant make any purchases off of Xbox.com. so if there is any actual solution please tell me so i can fix this problem.  
    Thursday, December 7, 2017 8:15 PM

All replies

  • Hi

    What is the version of your Microsoft Authenticator App and your Phone OS?

    If possible, I suggest you could use the latest version App.

    Regards,

    Walter 


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    Friday, December 8, 2017 9:53 AM