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Blue Screen Windows 7 Professional RRS feed

  • Question

  • Hello,

    please help me with the BSOD problem:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1029 
    Additional information about the problem:
    BCCode: 1e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF8000326D1C4
    BCP3: 0000000000000000
    BCP4: 000007FFFFFF0000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1
    Files that help describe the problem:
      C:\Windows\Minidump\100311-33353-01.dmp
      C:\Users\Roman\AppData\Local\Temp\WER-162506-0.sysdata.xml
    Dump files of the last 3 BSODs:
    Thanks a lot in advance!
    Roman
    Monday, October 3, 2011 3:23 PM

Answers

  •  

     

    The stop code is indicating a 0x3B stop code:
    The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. 

    The dump file indicates faulty hardware.  I would recommend to check and reseat all cards, memory and cables (on both ends) actually remove and replace - do not just snug. Memory could be the problem so if you have more than 1 stick swap them in and out to see if the problem follows one stick or try new memory. 

     

    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    CURRENT_IRQL:  0
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff800032651c4
    IMAGE_NAME:  ntoskrnl.exe

     


    _JoeG
    Dell - Systems Integration Consultant
    Twitter: @8bits1byte 

    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by RomanMolly Tuesday, October 4, 2011 3:18 AM
    Monday, October 3, 2011 5:29 PM
  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff800032651c4, Address of the instruction which caused the bugcheck
    Arg3: fffff88008da3b10, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    Debugging Details:
    ------------------
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    FAULTING_IP: 
    nt! ?? ::FNODOBFM::`string'+c1f1
    fffff800`032651c4 8a01            mov     al,byte ptr [rcx]
    CONTEXT:  fffff88008da3b10 -- (.cxr 0xfffff88008da3b10)
    rax=000007ffffff0000 rbx=fffff88008da4610 rcx=000007ffffff0000
    rdx=0000000000000000 rsi=0000000000000001 rdi=0000000000000000
    rip=fffff800032651c4 rsp=fffff88008da44f0 rbp=0000000074b3b184
     r8=0000000000000000  r9=0000000074b735a0 r10=fffff88008da51a8
    r11=0000000074b20000 r12=0000000074b6bb60 r13=fffff88008da45e0
    r14=fffff8800be56d10 r15=0000000074b73500
    iopl=0         nv up ei ng nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
    nt! ?? ::FNODOBFM::`string'+0xc1f1:
    fffff800`032651c4 8a01            mov     al,byte ptr [rcx] ds:002b:000007ff`ffff0000=??
    Resetting default scope
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  Floset3.vshost
    CURRENT_IRQL:  1
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff800032651c4
    STACK_TEXT:  
    fffff880`08da44f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0xc1f1
    FOLLOWUP_IP: 
    nt! ?? ::FNODOBFM::`string'+c1f1
    fffff800`032651c4 8a01            mov     al,byte ptr [rcx]
    SYMBOL_STACK_INDEX:  0
    SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+c1f1
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nt
    IMAGE_NAME:  ntkrnlmp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa3
    STACK_COMMAND:  .cxr 0xfffff88008da3b10 ; kb
    FAILURE_BUCKET_ID:  X64_0x3B_nt!_??_::FNODOBFM::_string_+c1f1
    BUCKET_ID:  X64_0x3B_nt!_??_::FNODOBFM::_string_+c1f1
    Followup: MachineOwner
    ---------
    ---------------------------------------------------------
    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.
    Please start updating your graphic card driver and check again.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer 

    • Marked as answer by RomanMolly Tuesday, October 4, 2011 3:18 AM
    Monday, October 3, 2011 9:34 PM

All replies

  •  

     

    The stop code is indicating a 0x3B stop code:
    The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. 

    The dump file indicates faulty hardware.  I would recommend to check and reseat all cards, memory and cables (on both ends) actually remove and replace - do not just snug. Memory could be the problem so if you have more than 1 stick swap them in and out to see if the problem follows one stick or try new memory. 

     

    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    CURRENT_IRQL:  0
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff800032651c4
    IMAGE_NAME:  ntoskrnl.exe

     


    _JoeG
    Dell - Systems Integration Consultant
    Twitter: @8bits1byte 

    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by RomanMolly Tuesday, October 4, 2011 3:18 AM
    Monday, October 3, 2011 5:29 PM
  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff800032651c4, Address of the instruction which caused the bugcheck
    Arg3: fffff88008da3b10, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    Debugging Details:
    ------------------
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    FAULTING_IP: 
    nt! ?? ::FNODOBFM::`string'+c1f1
    fffff800`032651c4 8a01            mov     al,byte ptr [rcx]
    CONTEXT:  fffff88008da3b10 -- (.cxr 0xfffff88008da3b10)
    rax=000007ffffff0000 rbx=fffff88008da4610 rcx=000007ffffff0000
    rdx=0000000000000000 rsi=0000000000000001 rdi=0000000000000000
    rip=fffff800032651c4 rsp=fffff88008da44f0 rbp=0000000074b3b184
     r8=0000000000000000  r9=0000000074b735a0 r10=fffff88008da51a8
    r11=0000000074b20000 r12=0000000074b6bb60 r13=fffff88008da45e0
    r14=fffff8800be56d10 r15=0000000074b73500
    iopl=0         nv up ei ng nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
    nt! ?? ::FNODOBFM::`string'+0xc1f1:
    fffff800`032651c4 8a01            mov     al,byte ptr [rcx] ds:002b:000007ff`ffff0000=??
    Resetting default scope
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  Floset3.vshost
    CURRENT_IRQL:  1
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff800032651c4
    STACK_TEXT:  
    fffff880`08da44f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0xc1f1
    FOLLOWUP_IP: 
    nt! ?? ::FNODOBFM::`string'+c1f1
    fffff800`032651c4 8a01            mov     al,byte ptr [rcx]
    SYMBOL_STACK_INDEX:  0
    SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+c1f1
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nt
    IMAGE_NAME:  ntkrnlmp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa3
    STACK_COMMAND:  .cxr 0xfffff88008da3b10 ; kb
    FAILURE_BUCKET_ID:  X64_0x3B_nt!_??_::FNODOBFM::_string_+c1f1
    BUCKET_ID:  X64_0x3B_nt!_??_::FNODOBFM::_string_+c1f1
    Followup: MachineOwner
    ---------
    ---------------------------------------------------------
    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.
    Please start updating your graphic card driver and check again.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer 

    • Marked as answer by RomanMolly Tuesday, October 4, 2011 3:18 AM
    Monday, October 3, 2011 9:34 PM
  • Hi _JoeG and Mr X,

    thank You very much for Your help!

    Roman

     

    Tuesday, October 4, 2011 3:33 AM