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sticky note app problem RRS feed

  • Question

  • Read sticky notes subfolders disappeared forum. I have the opposite problem it seems.

    Still have the "sticky notes" as a program and the arrow. When click on "new" under tasks a screen comes up saying "unspecified error". 

    I used the sticky notes until yesterday. Seems to have lost the program and also my current sticky notes that were showing on my desktop. Have not used any disk cleanups or defrag just my regular computer use. Any help appreciated.
    Thursday, December 10, 2009 1:31 PM

Answers

  • Hi,

    What happened when clicking the sticky notes directly?

    Is there any newly installed software or tool bars?

    Try system restore if this really count.

    If you would like to troubleshot the issue, we can disable third party applications by running clean boot to test the issue:

    Clean Boot
    =============
    This method will help us determine if this issue is caused by a loading program or service.
     
    1. Click "Start",and type "msconfig" (without the quotation marks) in the open box to start the System Configuration Utility.
    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
    3. Click the "Startup" tab, click "Disable All" and click "OK".
    4. Click "OK" to restart your computer to Selective Startup environment.
    5. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.
    6. Check whether or not the issue still appears in this environment.
     
    • Proposed as answer by Linda Yan Tuesday, December 15, 2009 9:45 AM
    • Marked as answer by Arthur Xie Thursday, December 17, 2009 8:06 AM
    Friday, December 11, 2009 5:44 AM
  • Add to Magon_67's suggestion:

     

    Does the issue occur while starting Sticky Notes from the following location?

     

    C:\Windows\System32\StikyNot.exe

     

    If so, the issue can be caused by the factors including virus and spyware infection. Please run anti-virus and anti-spyware software to scan your system. If the issue persists, it is possible certain system files are damaged. Please run System File Checker by the steps below:

     

    1. Insert the Windows 7 installation DVD into the DVD-ROM; Click Exit if the auto-menu pops up.

    2. Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

     

    If you are prompted for an administrator password or for a confirmation, type the password, or click Allow. 

     

    3.  At the command prompt, type the following command, and then press ENTER:

     

    sfc /scannow

     

    Hope this helps.

     

    Regards,

    Linda

     

     

    • Proposed as answer by Linda Yan Tuesday, December 15, 2009 9:45 AM
    • Marked as answer by Arthur Xie Thursday, December 17, 2009 8:06 AM
    Tuesday, December 15, 2009 9:45 AM

All replies

  • Hi,

    What happened when clicking the sticky notes directly?

    Is there any newly installed software or tool bars?

    Try system restore if this really count.

    If you would like to troubleshot the issue, we can disable third party applications by running clean boot to test the issue:

    Clean Boot
    =============
    This method will help us determine if this issue is caused by a loading program or service.
     
    1. Click "Start",and type "msconfig" (without the quotation marks) in the open box to start the System Configuration Utility.
    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
    3. Click the "Startup" tab, click "Disable All" and click "OK".
    4. Click "OK" to restart your computer to Selective Startup environment.
    5. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.
    6. Check whether or not the issue still appears in this environment.
     
    • Proposed as answer by Linda Yan Tuesday, December 15, 2009 9:45 AM
    • Marked as answer by Arthur Xie Thursday, December 17, 2009 8:06 AM
    Friday, December 11, 2009 5:44 AM
  • Add to Magon_67's suggestion:

     

    Does the issue occur while starting Sticky Notes from the following location?

     

    C:\Windows\System32\StikyNot.exe

     

    If so, the issue can be caused by the factors including virus and spyware infection. Please run anti-virus and anti-spyware software to scan your system. If the issue persists, it is possible certain system files are damaged. Please run System File Checker by the steps below:

     

    1. Insert the Windows 7 installation DVD into the DVD-ROM; Click Exit if the auto-menu pops up.

    2. Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

     

    If you are prompted for an administrator password or for a confirmation, type the password, or click Allow. 

     

    3.  At the command prompt, type the following command, and then press ENTER:

     

    sfc /scannow

     

    Hope this helps.

     

    Regards,

    Linda

     

     

    • Proposed as answer by Linda Yan Tuesday, December 15, 2009 9:45 AM
    • Marked as answer by Arthur Xie Thursday, December 17, 2009 8:06 AM
    Tuesday, December 15, 2009 9:45 AM