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Windows Explorer has stopped working in one folder RRS feed

  • Question

  • Hello
    I have a folder named "Mutimedia" its size is 3 GB and it contains a lot of
    files (mp3, rm, wav, ...).
    Many times when I open this folder, I got "Windows Explorer has stopped working" message and the folder stopped working. (Just that folder)
    WHAT'S THE SOLUTION OF THIS DILEMMA?
    Also I formatted my computer and reinstalled Vista again, my issue wasn't resolved.

     

    Here's problem details:
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Explorer.EXE
    Application Version: 6.0.6001.18000
    Application Timestamp: 47918e5d
    Fault Module Name: rpshellextension.dll
    Fault Module Version: 1.0.0.113
    Fault Module Timestamp: 4775b9c8
    Exception Code: c0000005
    Exception Offset: 0000759a
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 10241
    Additional Information 1: 40d4
    Additional Information 2: 4062ad41ec8067256aa4c5e2b56d3c79
    Additional Information 3: 40d4
    Additional Information 4: 4062ad41ec8067256aa4c5e2b56d3c79

     

    PS. I have Vista Home Premium SP1.
    Please help
    Thanks

    Friday, May 16, 2008 10:17 PM

Answers

  • Hi,

     

    As rpshellextension.dll is a RealPlayer component, this issue can be related to RealPlayer. I suggest uninstalling RealPlayer to check the result.

     

    If the issue does not occur after RealPlayer is uninstalled, you can install VistaCodecPackage from the following site:

     

    http://www.softpedia.com/get/Multimedia/Video/Codec-Packs-Video-Codecs/Advanced-Vista-Codec-Package.shtml

     

    Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

     

    After that, you can use Windows Media Player to play most videos.

     

    Hope it helps.

     

    Tim Quan - MSFT

     

    Monday, May 19, 2008 7:11 AM
    Moderator
  • Hello

    I've deleted rpshellextension.dll and my issue was solved, nevertheless RealPlayer is still working although.

    I don't what this file does, but it made me crazy.

    Anyway my issue was solved and thank you very much for helping.

    Monday, May 19, 2008 11:55 AM

All replies

  • Hi,

     

    As rpshellextension.dll is a RealPlayer component, this issue can be related to RealPlayer. I suggest uninstalling RealPlayer to check the result.

     

    If the issue does not occur after RealPlayer is uninstalled, you can install VistaCodecPackage from the following site:

     

    http://www.softpedia.com/get/Multimedia/Video/Codec-Packs-Video-Codecs/Advanced-Vista-Codec-Package.shtml

     

    Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

     

    After that, you can use Windows Media Player to play most videos.

     

    Hope it helps.

     

    Tim Quan - MSFT

     

    Monday, May 19, 2008 7:11 AM
    Moderator
  • Hello

    I've deleted rpshellextension.dll and my issue was solved, nevertheless RealPlayer is still working although.

    I don't what this file does, but it made me crazy.

    Anyway my issue was solved and thank you very much for helping.

    Monday, May 19, 2008 11:55 AM