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Computer Crashes With Grey Vertical Lines

    Question

  • So when I play this game called Garry's Mod my whole pc will crash, it happens like this. I will be playing Garry's Mod then my screen with have grey vertical lines on it, I can still hear my game for about 3-5 seconds then there is no sound, just the vertical lines then at that point I just restart my PC. It hasn't happened that much but it's starting to occur more and more. It only happens in the game, and I tried cleaning my PC, reinstalling the game but still nothing. I need help with this problem please!
    • Edited by Murple1 Tuesday, May 3, 2016 9:57 PM
    Tuesday, May 3, 2016 9:57 PM

Answers

All replies

  • We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.


    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask

    Please read this wiki to find out how to find and upload your event viewer logs

     


    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Wednesday, May 4, 2016 2:13 AM
    Moderator
  • Okay I uploaded the bmp file to this website, you can download it here: https://mega.nz/#!KkV3wTTa!LfaVTk_qa0o968tH4xfQKvMUHrPKVn4mLLqS7F7FzWI
    Saturday, May 7, 2016 1:00 AM
  • Hi Murple1,

     

    Based on your description, I noticed that the issue only occurred in this game. I want to confirm that which type of the graphic card have you used?

     

    First we may try to collect crash data and Windows error reporting to check the result. Please refer to the link:

     

    Finding useful crash data and Windows Error Reporting:

    https://blogs.technet.microsoft.com/arykhus/2008/12/11/finding-useful-crash-data-and-windows-error-reporting-wer/

     

     

    I suppose that the issue may be caused by compatibility of graphic card. Have you updated the driver? If not, please try it.

     

     

    In addition, for Garry’s Mod problem, we could also ask manufacturer for further help. Please refer to the link:

    http://www.garrysmod.com/contact/

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Saturday, May 7, 2016 10:14 AM
    Moderator
  • My graphics card is a AMD R9 280 and my processor is a AMD FX 8320, I already updated the drivers.
    Saturday, May 7, 2016 3:07 PM
  • Have you checked the crash data and windows error reporting? If not, please try it.

    Finding useful crash data and Windows Error Reporting:

    https://blogs.technet.microsoft.com/arykhus/2008/12/11/finding-useful-crash-data-and-windows-error-reporting-wer/


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, May 10, 2016 7:07 AM
    Moderator