Explorer Icons? RRS feed

  • Question

  • Does anyone know what it means when an Explorer icon (for an .htm file) has 1) a red exclamation point (!), or 2) an orange cross overlayed on the lower right corner of the icon? This is not just an informational question; files with these indicators are not rendering properly in my online Help system (RoboHelp.)

    Tuesday, April 2, 2013 4:00 PM


  • Hi,

    This issue can be caused by the corrupted icon cache. I suggest you try the following steps:

    1. Reset the icon cache


        1. Click the Start button, and click Computer .

        2. On the Tool bar, click Organize and choose Folder and Search Options .

        3. Click the View tab, and check to select the Show hidden files and folders option , and click OK .

        4. Then, enter the following directory:




        5. Find the IconCache.db file, and rename it as IconCache.db.old.

        6. Close the window, and restart the computer.

    2. Boot to the Clean Boot mode to check the result.

    3. Create a new user profile for test. If it work, you can refer to Fix a corrupted user profile.

    Hope this helps.

    Vincent Wang
    TechNet Community Support

    Wednesday, April 3, 2013 9:16 AM