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Word 2007 freezes when send command is used RRS feed

  • Question

  • all settings have been checked - outlook 2007 is identified, etc

    any ideas

    • Moved by Max Meng Wednesday, August 1, 2012 1:37 AM moving to a more appropriate forum (From:Office Application Compatibility)
    Tuesday, July 31, 2012 11:32 PM

Answers

  • hope this KB will help:

    http://support.microsoft.com/kb/946622



    Aris Lesmana | IT Technical Trainer | http://arhiez.net
    MVP Profile | Facebook | LinkedIn | Twitter

    Wednesday, August 1, 2012 2:30 PM
  • Hi,

    Please try to start Word in Safe Mode, if the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Word program. You can try to disable them, follow these steps:

     1. Click Microsoft Office Button, click Word OptionsAdd-ins, click Go button in the Manage: COM Add-ins.
     2. Check if there has any add-ins, clear the checkbox to disable them.
     3. Close the Microsoft Word and restart it.
     4. Add one check back each time to the list of Add-In, restart Microsoft Word, and repeat the above procedure. Once the issue reappears again, we can determine which add-in causes this problem and then disable it.

    You may also test Send command in other Office program, such as Excel, if the problem appears, please repair Office 2007,

    1. Exit all Office program.
    2. In Windows, click Start.
    3. Point to All Programs -> Microsoft Office -> Microsoft Office Tools, and then click Microsoft Office Diagnostics.

    Best regards.


    William Zhou

    TechNet Community Support

    Thursday, August 2, 2012 7:13 AM

All replies

  • hope this KB will help:

    http://support.microsoft.com/kb/946622



    Aris Lesmana | IT Technical Trainer | http://arhiez.net
    MVP Profile | Facebook | LinkedIn | Twitter

    Wednesday, August 1, 2012 2:30 PM
  • Hi,

    Please try to start Word in Safe Mode, if the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Word program. You can try to disable them, follow these steps:

     1. Click Microsoft Office Button, click Word OptionsAdd-ins, click Go button in the Manage: COM Add-ins.
     2. Check if there has any add-ins, clear the checkbox to disable them.
     3. Close the Microsoft Word and restart it.
     4. Add one check back each time to the list of Add-In, restart Microsoft Word, and repeat the above procedure. Once the issue reappears again, we can determine which add-in causes this problem and then disable it.

    You may also test Send command in other Office program, such as Excel, if the problem appears, please repair Office 2007,

    1. Exit all Office program.
    2. In Windows, click Start.
    3. Point to All Programs -> Microsoft Office -> Microsoft Office Tools, and then click Microsoft Office Diagnostics.

    Best regards.


    William Zhou

    TechNet Community Support

    Thursday, August 2, 2012 7:13 AM