locked
Microsoft Wireless Multimedia Keyboard 1.0A Compatibility with Windows 10 RRS feed

  • Question

  • I have a Microsoft Wireless Multimedia Keyboard 1.0A and wireless mouse. when I upgraded from vista to windows 10 the keyboard and mouse now do not work. Is there a new set of drivers that would get them running on windows 10
    Monday, June 6, 2016 8:51 PM

Answers

  • Hi John,

    What is the exact machine?
    Based on your description, it is Windows vista before, it could be an old computer. Before we do the upgrade, please ensure the device manufacturer website has released the Windows 10 compatible driver for your model machine. There will be incompatible issue if the manufacturer website has released the Windows 10 compatible drivers, we need revert back to previously Windows.

    First of all, please check if this keyboard and mouse are recognized in Device manager. If there are not recognized try to plug them into another port or another computer to have a test.
    Click “scan for hardware changes” in Device manager to automatically install driver to have a test.
    We can also download the latest driver of your keyboard from the following link
    https://www.microsoft.com/hardware/en-us/downloads

    In addition, since it is a Microsoft Wireless Multimedia Keyboard, it is suggested to contact Microsoft hardware support for help. They may have more resource to help you.
    https://www.microsoft.com/hardware/en-sg/support

    Best regards


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Wednesday, June 8, 2016 9:15 AM

All replies

  • Hi John,

    What is the exact machine?
    Based on your description, it is Windows vista before, it could be an old computer. Before we do the upgrade, please ensure the device manufacturer website has released the Windows 10 compatible driver for your model machine. There will be incompatible issue if the manufacturer website has released the Windows 10 compatible drivers, we need revert back to previously Windows.

    First of all, please check if this keyboard and mouse are recognized in Device manager. If there are not recognized try to plug them into another port or another computer to have a test.
    Click “scan for hardware changes” in Device manager to automatically install driver to have a test.
    We can also download the latest driver of your keyboard from the following link
    https://www.microsoft.com/hardware/en-us/downloads

    In addition, since it is a Microsoft Wireless Multimedia Keyboard, it is suggested to contact Microsoft hardware support for help. They may have more resource to help you.
    https://www.microsoft.com/hardware/en-sg/support

    Best regards


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Wednesday, June 8, 2016 9:15 AM
  • Rick Li - I have this same (very old) 1.0 keyboard and wireless receiver 1.0A.  It still works and I do like the feel of the keyboard.  However, my mouse stopped functioning, and as a work around, I just bought a different, incompatible mouse that has it's own usb plug into my laptop.  However, I would like to find a mouse that is compatible with the " Microsoft Optical Desktop Receiver 1.0A" P/N X09-23466  so that I could free up that USB port.

    FYI It looks like the old mouse was P/N X08-78068-03   I'm not sure what of that information matters.

    I would really appreciate your help. 

    Mike

    Saturday, February 25, 2017 3:52 PM