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ITunes will not run after installed onto my Windows 7 64 bit PC. RRS feed

  • Question

  • ITunes will not run after installed onto my Windows 7 64 bit PC.

    I have attempted installing this product after many uninstalls and re installs.

    Rebooted PC after each fresh install.

    The program just will not run.

    • Edited by Don1548 Sunday, July 12, 2015 8:29 PM
    Sunday, July 12, 2015 8:26 PM

Answers

  • Suggestions:

    1.  Run the Microsoft Installer Fixer.  For reference I have posted the link to the main article https://support.microsoft.com/en-us/kb/2438651

    This is the link to the actual autofix: https://support.microsoft.com/en-us/mats/program_install_and_uninstall?wa=wsignin1.0

    When finished go ahead and reset and reboot, even if the program doesn't ask you to.

    Make sure you have made a backup copy of your music, videos and other files that Itunes manages.  Removing Itunes shouldn't unless they have changed their uninstaller.  Better to be safe.  Make sure you have album covers, any wallet settings, etc (essentially think of everything that is tied into or works with itunes and make sure you have a backup of serial number, keys, authorizations, etc.)

    Then try to uninstall quicktime, itunes, bonjour and any other apple itunes related apps.  I am assuming you have no other apple applications on your computer.  If so please note them in reply.  If not, you can safely remove directories/folders for apple, quicktime, itunes.

    Now only if you feel super comfortable with the registry (remember any adjustment to a registry entry can kill your OS, so you do it at your own risk), look for any remaining apple-itunes-quicktime-bonjour items and remove them.  Mostly under the HKEY_Local_Machine\Software and the same with HKEY_CURRENT_USER\SOFTWARE and HKLM\SOFTWARE\WOW6432NODE, those locations should be safe to remove without much harm.  For safety purposes, I always backup (export) and part of the registry I am going to make an alteration or deletion.  Now if you have other applications that are tied into Itunes (3rd party tools) make sure you  have copies of their software and any other info - keys, s/n, etc.  This will allow you to a clean install of Apple Itunes.

    Go to apples website and download the most current version of itunes for the 64bit OS (I am sure you know whether you are running a 32bit or 64 bit version of Windows) and then install it.  Once it is installed, don't add anything, do not connect devices like ipods/tablets/etc.  Try to see if itunes will start up.  If so, then perhaps create a restore point.  Then add one device or application or setting piece by piece while still testing.

    Hope this helps.

    Monday, July 13, 2015 1:07 AM
  • Hi,

    In addition to what has been suggested by filebrowserui, we wonder if there is any message when you double click iTunes. Regarding to this question, I’d suggest that we post at apple forum with the error message prompted. There you can get more effective suggestion by other experts who familiar with design of this application. Your understanding is highly appreciated.

    In addition, by searching online please check following article and similar cases for answer.

    Fix unexpected quits or launch issues in iTunes for Windows

    https://support.apple.com/en-us/HT203206

    ITunes Won't Start In Windows 7 Ultimate

    https://discussions.apple.com/thread/4099237

    Windows 7: iTunes won't run?

    http://www.sevenforums.com/software/24120-itunes-wont-run.html

    Please note: Since the websites are not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Regards,

    D. Wu


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, July 14, 2015 6:42 AM

All replies

  • Suggestions:

    1.  Run the Microsoft Installer Fixer.  For reference I have posted the link to the main article https://support.microsoft.com/en-us/kb/2438651

    This is the link to the actual autofix: https://support.microsoft.com/en-us/mats/program_install_and_uninstall?wa=wsignin1.0

    When finished go ahead and reset and reboot, even if the program doesn't ask you to.

    Make sure you have made a backup copy of your music, videos and other files that Itunes manages.  Removing Itunes shouldn't unless they have changed their uninstaller.  Better to be safe.  Make sure you have album covers, any wallet settings, etc (essentially think of everything that is tied into or works with itunes and make sure you have a backup of serial number, keys, authorizations, etc.)

    Then try to uninstall quicktime, itunes, bonjour and any other apple itunes related apps.  I am assuming you have no other apple applications on your computer.  If so please note them in reply.  If not, you can safely remove directories/folders for apple, quicktime, itunes.

    Now only if you feel super comfortable with the registry (remember any adjustment to a registry entry can kill your OS, so you do it at your own risk), look for any remaining apple-itunes-quicktime-bonjour items and remove them.  Mostly under the HKEY_Local_Machine\Software and the same with HKEY_CURRENT_USER\SOFTWARE and HKLM\SOFTWARE\WOW6432NODE, those locations should be safe to remove without much harm.  For safety purposes, I always backup (export) and part of the registry I am going to make an alteration or deletion.  Now if you have other applications that are tied into Itunes (3rd party tools) make sure you  have copies of their software and any other info - keys, s/n, etc.  This will allow you to a clean install of Apple Itunes.

    Go to apples website and download the most current version of itunes for the 64bit OS (I am sure you know whether you are running a 32bit or 64 bit version of Windows) and then install it.  Once it is installed, don't add anything, do not connect devices like ipods/tablets/etc.  Try to see if itunes will start up.  If so, then perhaps create a restore point.  Then add one device or application or setting piece by piece while still testing.

    Hope this helps.

    Monday, July 13, 2015 1:07 AM
  • Hi,

    In addition to what has been suggested by filebrowserui, we wonder if there is any message when you double click iTunes. Regarding to this question, I’d suggest that we post at apple forum with the error message prompted. There you can get more effective suggestion by other experts who familiar with design of this application. Your understanding is highly appreciated.

    In addition, by searching online please check following article and similar cases for answer.

    Fix unexpected quits or launch issues in iTunes for Windows

    https://support.apple.com/en-us/HT203206

    ITunes Won't Start In Windows 7 Ultimate

    https://discussions.apple.com/thread/4099237

    Windows 7: iTunes won't run?

    http://www.sevenforums.com/software/24120-itunes-wont-run.html

    Please note: Since the websites are not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Regards,

    D. Wu


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, July 14, 2015 6:42 AM