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BSOD and Print Spooler RRS feed

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    I'm getting a BSOD when booting up normally and I've gone through and systematically narrowed the problem down through safe mode by stopping and starting all of the services.  It's coming from the print spooler service.  Can anyone tell me how to fix this? 
    Sunday, December 23, 2012 2:38 PM

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    Sounds like you got a print driver that is causing a BSOD on the print spooler server. Windows 7 has a print driver isolation feature for more reliability but thats dependent on a few things including the maker of the drivers (inf file).  


    Once you boot up in safe mode go to Start--Run and type in "printmanagement.msc" without quotes.  From this screen go to "Custom Filter" and "All Drivers".  Your choice to either uninstalling all drivers and see if that helps or uninstall print drivers one at a time so you can identify which driver is causing the BSOD.

    Be kind and Mark as Answer if I helped.

    • Proposed as answer by Chris DeCarlo Monday, December 31, 2012 12:49 AM
    • Marked as answer by tracycai Tuesday, January 8, 2013 2:10 AM
    Sunday, December 23, 2012 9:17 PM

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    Hello BvinR.

    Upload the DMP file from the \Windows folder or from the \Windows\Minidump folder to your Windows Live SkyDrive, make it publicly accessible and post the URL here, so we can analyze it and try to understand what's going wrong.

    Bye.

    Luigi Bruno

    Sunday, December 23, 2012 5:07 PM
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    Try this Steps...

    Clear Printer Spooler Files and Enable the Spooler Service

    =================================

    1. Click Start, type "Services.msc" (without the quotation marks) in the Search box and press Enter.

    2. Double-click "Printer Spooler" in the Services list.

    3. Click Stop and click OK.

    4. Click Start, type "%WINDIR%\system32\spool\printers" in the Start Search box and press Enter, delete all files in this folder.

    5. Click Start, type "Services.msc" (without the quotation marks) in the Start Search box and press Enter.

    6. Double-click "Printer Spooler" in the Services list.

    7. Click on Start. In the Startup Type list, make sure that "Automatic" is selected and click OK.

     

    I want to be a MVP! | Computer Technician - MCITP Enterprise Administrator 2008

    Sunday, December 23, 2012 9:13 PM
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    Sounds like you got a print driver that is causing a BSOD on the print spooler server. Windows 7 has a print driver isolation feature for more reliability but thats dependent on a few things including the maker of the drivers (inf file).  


    Once you boot up in safe mode go to Start--Run and type in "printmanagement.msc" without quotes.  From this screen go to "Custom Filter" and "All Drivers".  Your choice to either uninstalling all drivers and see if that helps or uninstall print drivers one at a time so you can identify which driver is causing the BSOD.

    Be kind and Mark as Answer if I helped.

    • Proposed as answer by Chris DeCarlo Monday, December 31, 2012 12:49 AM
    • Marked as answer by tracycai Tuesday, January 8, 2013 2:10 AM
    Sunday, December 23, 2012 9:17 PM
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    Thanks Luigi,

    Here is the URL

    for some reason the site won't let me paste the full URL (until I'm verified?) so this is the skydrive extension 

    #cid=C3D3DFBDE14B1849&id=C3D3DFBDE14B1849%21103

    I uploaded the only dmp file that was created on the day the system crashed and dumped.

    BvinR

    Sunday, December 23, 2012 10:52 PM
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    That folder was already empty

    Sunday, December 23, 2012 10:55 PM
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    Hi,

    Please refer to the reply by Chris DeCarlo and see if this helps.

    Tracy Cai

    TechNet Community Support


    • Edited by tracycai Tuesday, December 25, 2012 5:41 AM
    Tuesday, December 25, 2012 5:41 AM