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confirmation: no fix for auto-arrange problem... working on refund RRS feed

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  • after spending many hours with tech support, they confirmed auto arrange cannot be turned off within folders and there is no workaround. I even tried third party software (freecommand), but that also didn't work

    after a lot of tech support calls, a lot of which were very incompetent, i managed to speak to a supervisor who agreed I'd had very bad service, adn gave me information to pursue a refund. I'll be starting that tomorrow.
    this is what they sent me:

    Microsoft Product Returns,
    #2032, Burroughs Avenue,
    San Leandro, California-94577

    For any queries, please call Microsoft Money Back at: 1-888-673-8624.

    in particular i let them know that their techs had misled me to think that I could use xp mode in case of any trouble, but that most of them didnt realize that win7 home was incompatible with XP mode, and I should have bought proffessional edition.
    Monday, November 16, 2009 5:41 AM

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