Hi BMCCR,
I'm not sure if I can understand your situation....
Please check the two things:
(1) if paper size is set correctly in Word when editing the document
(2) if correct printer is selected, and paper size is selected correctly in Printer when [Print] in Word
If the above is all OK, please provide
(3) make and model name of your printer
(4) what is junk characters? Could you explain or insert a screenshot / share a screenshot via cloud storage such as OneDrive, Dropbox etc?
Regards,
Ashidacchi