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Windows explorer has stopped working. RRS feed

  • Question

  • Right after I upgraded to IE9, I stared Getting a windows explorer has stopped working when I try to access my documents,pictures,music,games,computer,control panel. I have did file check(sfc), scan disk,r an AVG antivirus, disable third party services and tools, checked memory, I have a ACER Aspire 5542,  my OS is windows 7 home. Tried to remove ie9  and go back to ie8 cant.
    • Moved by Carey FrischMVP Monday, April 11, 2011 1:03 AM Moved to more appropriate forum category (From:Windows Vista Setup)
    • Moved by Sabrina Shen Wednesday, April 13, 2011 7:28 AM windows 7 (From:Windows Vista Applications)
    Sunday, April 10, 2011 7:15 PM

Answers

  • Hi,

     

    I suggest going to perform System File Checker to scan your system for missing/corrupt files.

     

    Also, please use a free utility ShellExView to tract the cause file and disable the third party extension.

     

    1)    Download ShellExView v1.41 .

     

    Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

     

    2)    Right-click the "shexview.zip" file, select "Extract All", the Extraction Wizard will prompt.

    3)    Click Next, input "C:\ShellExView" (without the quotation marks) in the "Files will be extracted to this directory" textbox.

    4)    Click Next and click Finnish.

    5)    Open the "C:\ShellExView" folder and double-click the "shexview.exe" file. It will scan the registry for all the shell extensions.

    6)    Select all the non-Microsoft extensions in pink by press "Ctrl" in the keyboard.

    7)    Click the "Disable Selected Items" on the toolbar and click Yes.

    8)    Restart your computer and check if the issue is resolved.


    Hope this helps you.

     

    Regards,

     

    Sabrina


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Sabrina Shen Tuesday, April 19, 2011 5:14 AM
    Wednesday, April 13, 2011 7:29 AM

All replies

  • I have the same problem, when i update IE9, "my Computer" menu always not responding, and i cant acces anything that connect to system windows. by the way im currently using Windows7 Starter pack and i have tried to restore back my system and it seem doesn't r work at all
    Wednesday, April 13, 2011 2:31 AM
  • Hi,

     

    I suggest going to perform System File Checker to scan your system for missing/corrupt files.

     

    Also, please use a free utility ShellExView to tract the cause file and disable the third party extension.

     

    1)    Download ShellExView v1.41 .

     

    Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

     

    2)    Right-click the "shexview.zip" file, select "Extract All", the Extraction Wizard will prompt.

    3)    Click Next, input "C:\ShellExView" (without the quotation marks) in the "Files will be extracted to this directory" textbox.

    4)    Click Next and click Finnish.

    5)    Open the "C:\ShellExView" folder and double-click the "shexview.exe" file. It will scan the registry for all the shell extensions.

    6)    Select all the non-Microsoft extensions in pink by press "Ctrl" in the keyboard.

    7)    Click the "Disable Selected Items" on the toolbar and click Yes.

    8)    Restart your computer and check if the issue is resolved.


    Hope this helps you.

     

    Regards,

     

    Sabrina


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Sabrina Shen Tuesday, April 19, 2011 5:14 AM
    Wednesday, April 13, 2011 7:29 AM